NTAMBI JUMA

. Consistently delivered exceptional service to 100+ guests per shift in high pressure environments, managing complaints and service recovery to achieve a strong customer satisfaction metrics.

. Collaborated with cross-functional teams (kitchen, front house, managements) to coordinate seamless operations during peak hours, fostering a positive team environment and supporting work productivity.

. Led the training and successful onboarding 15+ team members, designing and delivering comprehensive orientational programs covering service protocols, menu expertise and operational procedures.

. Consistently balanced guest needs with operational standards while maintaining confidentiality and upholding company values.

. Proficiency managed POS platforms, inventory management systems to streamline order processing and track stock levels.

. Fostered a collaborative, positive team environment by actively supporting staff members, recognizing individual strengths, and championing inclusive workplace practices

In my role, i successfully oversaw and maintained the company`s standard operating procedures (SOPs), ensuring compliancy and consistency in all process. My commitment to quality was key in delivering superior output, upholding the highest standards of performance and ensuring customer satisfaction at every touchpoint.