Nthabiseng Millicent Yasmin Kundethe
Johannesburg
Summary
Diligent Hostess who is enthusiastic, sophisticated and highly-motivated. Worked within elegant establishments and have proven customer service, organizing capabilities, excellent communication while supporting customer satisfaction goals. Time management and skilled planner with excellent problem-solving and multitasking skills.
Overview
12
12
years of professional experience
Work History
Hostess
Emirates Palace Mandarin Oriental
2022.09 - Current
- Answered customer questions about hours, concept, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Currently working and collaborating with a team for the rebranding of Sand & Koal innovative restaurant (before called BBQ Al Qasr) as part of the hostess team.
Brand Ambassador/Environmentalist Activist
The Linda Tucker Foundation
2016.08 - 2017.03
- Organization's spokesperson and one of four international adjudicators of the campaign
- Promoted and advocated the campaign across the province via visitations (online/offline), radio interviews and telephonically
- Co-hosted the campaign main event with the organizations founder
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Welcomed, greeted and escorted the guests to their seats.
Promoter Hostess
VP Productions Pty Ltd
2014.11 - 2014.11
- Promoter at the FNB Whisky Live Festival for Valpré brand stall stand
- Proved successfully working within tight deadlines and fast-paced atmosphere
- Ensured excellent customer service
- Demonstrated and provided product information about the new range
- Maintained pleasant and professional appearance.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
- Identified potential marketing opportunities to increase brand awareness.
Promotional Brand Ambassador/Performing Artist
Sun International
2012.04 - 2014.09
- After working as a Dance Performer, all cast members promoted the entertainment theatre at the hotels and resort as ambassadors
- Greeted and welcomed guests at private functions
- Entertained guests after every theatre performance
- Executed brand activations to standards and with professionalism
- Maintain cleanliness of work areas throughout the day.
- Trained new Brand Ambassadors on company guidelines and best practices, ensuring consistent representation across all promotions.
Assistant Project Leader/Event Host
Vaal University of Technology (VUT) Centre of Innovation and Entrepreneurship
2013.06 - 2013.06
- Event organizer and host as one of 6 team members who assisted and organized the VUT exhibit stand at the South Africa Maritime Industry - Career Expo & Job Summit 2013
- Evaluated final outcomes against established benchmarks set forth at the beginning of the project, ensuring deliverables met or exceeded expectations.
- Facilitated training sessions for team members as needed to ensure they possessed necessary skills for successful execution of tasks within their roles in the project.
- Welcomed, greeted, and seated guests
- Answered questions and addressed concerns of guests in a polite manner.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to risk management efforts by identifying potential risks early on in the project lifecycle and developing mitigation strategies accordingly.
Education
National Senior Certificate -
Oakdale Secondary School
Johannesburg South, Gauteng12.2008
Skills
- Effective Time Management
- Excellent Communication Skills
- Effective Multitasking
- Great Customer Service
- Patience and Empathy
- Highly Organized
- Flexible and Adaptable
- Ability To Work In A Team
- Compassionate
- Phone Etiquette
- Analytic
Accomplishments
- Worked together with selectively chosen colleagues for the official MOAUH rebranding, ribbon cutting event alongside the Senior Management of Mandarin Oriental Hotel Group and Board members of EPCO, including the after party event.
- Worked and collaborated with a hand selected team for the Ramadan month in Majlis By The Sea Project as part of the hostess team.
- As a hostess team member, team player for the official preparations, organizing, ribbon cutting of brand new restaurant opening Broadway.
Personal Information
- Title: Hostess
- Date of Birth: 09/05/1990
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Hostess
Emirates Palace Mandarin Oriental
2022.09 - Current
Brand Ambassador/Environmentalist Activist
The Linda Tucker Foundation
2016.08 - 2017.03
Promoter Hostess
VP Productions Pty Ltd
2014.11 - 2014.11
Assistant Project Leader/Event Host
Vaal University of Technology (VUT) Centre of Innovation and Entrepreneurship
2013.06 - 2013.06
Promotional Brand Ambassador/Performing Artist
Sun International
2012.04 - 2014.09
National Senior Certificate -
Oakdale Secondary School
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