Nukri (Nicola) Mgeladze
Dubai
Summary
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced guest satisfaction.
Overview
14
14
years of professional experience
Work History
Restaurant Supervisor
Papafuku, Gates Hospitality
09.2025 - Current
- Supervised daily restaurant operations, ensuring high standards of service and efficiency.
- Led a team of staff, providing training and mentorship to enhance performance and customer satisfaction.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Developed and enforced quality control procedures to maintain food safety compliance.
- Oversaw financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Managed inventory control, reducing waste and optimizing resources allocation.
Restaurant Supervisor
Dlirio, Sunset Hospitality
09.2024 - 06.2025
- Fostered a collaborative environment, improving overall productivity.
- Provided first-line support to staff members, resolving issues promptly.
- Handled customer complaints, leading to higher satisfaction levels.
- Managed stock control to reduce wastage and improve efficiency.
- Maintained company standards with regular quality checks.
- Delegated tasks effectively, maximising employee skill utilisation.
- Monitored floor activities, ensuring compliance with company policies and regulations.
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and operational standards.
- Coordinated inventory management, ensuring optimal stock levels and accurate tracking.
- Collaborated with management to develop strategies for enhancing service delivery.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
Waiter/ Head Waiter
MIMI KAKUSHI
03.2022 - 09.2024
- Greeted guests, presented menus and shared information about available special items.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Trained and supervised staff
- Processed payments
- Followed checklists for shift start and end to help with smooth transitions.
Runner
L.T.D. AMAZONICO RESTAURANT
04.2021 - 02.2022
- Obtain and Maintain a working knowledge of all food and drink menus
- Assure guests have everything they need on the tables after delivery of food.
- Ensures guest has proper silverware, napkin, share plates when delivering food.
- Keep kitchen station clean and organized.
- Utensils & steak knives polished and stocked.
- Assist all servers, bartenders and managers with carrying of plates.
- Communicate effectively and courteously with guests, and co-workers.
- Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
- Perform calmly and effectively under stressful conditions.
- Promote an atmosphere of teamwork by assisting co-workers.
WAITER
THE ADDRESS DUBAI MALL
08.2019 - 05.2020
- Greet guests and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Provide excellent services
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments.
SUPERVISOR/ SERVICE MANAGER
TERRASSA ASKANELI
01.2016 - 12.2018
- Managing workflow
- Training new hires
- Creating and managing team schedules
- Reporting to HR and senior management
- Evaluating performance and providing feedback
- Identifying and applying career advancement opportunities
- Helping to resolve employee issues and disputes.
CAPTAIN
HILTON BATUMI
02.2015 - 03.2016
- Train and supervise staff
- Train staff members on how to perform their daily work tasks and company standards
- Assist guests
- Address guest complaints and questions and find solutions to their problems
- Maintain Standards
- Coordinate Events
- Schedule Staff.
CAPTAIN
SARPI RESORT HOTEL
04.2013 - 05.2015
- Train and supervise staff
- Train staff members on how to perform their daily work tasks and company standards
- Assist guests
- Address guest complaints and questions and find solutions to their problems
- Maintain Standards
- Coordinate Events
- Schedule Staff.
WAITER
RESTAURANT PRIVET IZ BATUMA
01.2012 - 04.2013
- Greet guests and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Provide excellent services
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments.
Education
HOTEL MANAGEMENT -
Professional Center "Tetnuldi"
Mestia, Georgia06.2019
BACHELOR -
University of Georgia
Tbilisi, Georgia10.2012
Skills
- Team coordination
- Hospitality
- Staff training
- Guest relations
- Team management
- Staff supervision
- Health and safety standards
Affiliations
- Chess
- Football
- Music
Languages
Georgian
Native
ENGLISH
Fluent
RUSSIAN
Fluent
TURKISH
Elementary
Timeline
Restaurant Supervisor
Papafuku, Gates Hospitality
09.2025 - Current
Restaurant Supervisor
Dlirio, Sunset Hospitality
09.2024 - 06.2025
Waiter/ Head Waiter
MIMI KAKUSHI
03.2022 - 09.2024
Runner
L.T.D. AMAZONICO RESTAURANT
04.2021 - 02.2022
WAITER
THE ADDRESS DUBAI MALL
08.2019 - 05.2020
SUPERVISOR/ SERVICE MANAGER
TERRASSA ASKANELI
01.2016 - 12.2018
CAPTAIN
HILTON BATUMI
02.2015 - 03.2016
CAPTAIN
SARPI RESORT HOTEL
04.2013 - 05.2015
WAITER
RESTAURANT PRIVET IZ BATUMA
01.2012 - 04.2013
BACHELOR -
University of Georgia
HOTEL MANAGEMENT -
Professional Center "Tetnuldi"