Numaira Sherook
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Travelex Emirates Exchange Company
TEAM LEADER UAE NATIONAL
DUBAI AIRPORT
12.2019 - Current
- Create an inspiring team environment with an open communication culture.
- Coordinate with clients and staff on financial requirements.
- Taking care of all UAE national staff attendance.
- Monitor team performance and report on metrics.
- motivate team members.
- Communicating company goals,safety practices,and deadlines with designated teams
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Presentations skills-presenting about the company's product, services, training and performances monthly review of the staff.
- Acted as a mentor to the new joiners and assisted them to learn the process and product, and helping them to resolve their queries related to the process.
Assistant Manager (Housekeeping, Engineering & GSM
JUMEIRAH GROUP
Burj Al Arab - Dubai
10.2015 - 10.2018
- Performed preventative maintenance to keep tools and equipment functional.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Performed preventative maintenance to keep tools and equipment functional
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports
- Developed positive working relationships with stakeholders to effectively coordinate work activities
- Provided input to team lead regarding areas for process and procedural improvement
- Prepared action plans for problematic processes and assets
- Developed work plans for various personnel roles based on strengths and talents
- Wrote, reviewed and edited technical document in accordance with template requirements
- Developed cost estimates and project specifications for proposals
- Captured technical schematics for use in project planning and execution
- Coordinated sampling and analysis tasks to verify quality of finished products
- Participated in formal internal design reviews of proposed products and components
- Reviewed technical drawings developed by CAD technicians and drafters
- Developed planning criteria for integrating and enabling new technologies
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems
- Interacted with subject matter experts to develop training material and tools for personnel
- Tested and analyzed equipment design and performance feasibility to determine potential ROI
- Routed and integrated technical and electrical components for projects
- Illustrated potential obstacles when conducting site assessments for planned projects
- Interpreted blueprints and technical drawings to analyze upcoming projects
- Conducted feasibility studies for proposed projects using potential ROI and risk management
- Resolved architecture, design or verification problems by applying sound ASIC engineering practices
Learning, Development & Coordinator CSE
JUMEIRAH GROUP
Jumeirah Zabeel Saray
01.2014 - 10.2015
- Learning and Development / Coordinator/ Customer Service Executive.
- Ability to work in Team.
- Customer Service and Relationship Orientation
- Organization and time Management skills.
- Planning and Team Management skills.
- Reception and Telephone skills.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed individual projects simultaneously for product lifecycle development
- Supervised team duties related to decision support and business intelligence for business users.
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
- Assessed student needs to determine appropriate level of required support.
- Developed and implemented lesson plans to reinforce learning concepts and skills.
- Created, collected, and recorded data on student progress to determine next steps for student success.
- Supported interaction between students during group work activities using guided conversation.
- Applied differentiated instruction strategies to meet individual student needs.
- Monitored resource allocation, budget development and personnel recruitment for multiple projects.
- Monitored product pricing and legal requirements.
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Led team of developers in analysis and rebuild of software from conception through implementation.
- Drove data storage and business tools, effectively managing developers and providing guidance throughout development lifecycle.
- Assisted in development of individualized learning plans for student success.
- Supported students in use of technology to enhance their learning.
- Offered feedback to other providers to effectively address students' needs.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
- Facilitated student engagement and collaboration to enhance classroom learning.
- Motivated students to learn new content and complete assignments to earn grades.
- Developed and maintained positive, productive relationships with students and families.
- Led small group sessions to help students review and practice concepts.
- Managed individual projects simultaneously for product lifecycle development.
- Managed individual projects simultaneously for product lifecycle development
- Led team of developers in analysis and rebuild of software from conception through implementation.
- Drove data storage and business tools, effectively managing developers and providing guidance throughout development lifecycle.
Receptionist Assistant
MAJID AL FUTTAIM GROUP (MAF)
Deira City Center (Mall Management Office)
04.2013 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Trade Finance Officer
LLOYDS TSB BANK
Jumeirah (DUBAI)
10.2008 - 02.2013
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Trade Service Assistance
STANDARD CHARTERED BANK
Bur Dubai (DUBAI)
11.2005 - 09.2007
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Officer
BANK OF BARODA
Deira (DUBAI)
11.2001 - 10.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Assisted call-in customers with questions and orders
- Communicated with clients regarding account services, statements, and balances
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Completed data entry to record call notes, suggestions and questions
- Provided primary customer support to internal and external customers
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas
- Established and accurately prepared customers accounts to complete new purchases.
- Promoted company brand and unique offerings through personalized customer service.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Trained in conversational to enhance service of customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
High School Diploma -
Qurtuba Women's High School
Jumeirah (DUBAI)06.2016
Skills
- The Nutrition Company FoodWorks
- Data Exchange
- Microsoft Exchange
- Company Valuations
- Company safety policies
- Exchanges and refunds
- Company policies and procedures
- Company branding
- Company guidelines and procedures
- Company policy compliance
- MS Exchange Server
- Exchange student assistance
- Company database maintenance
- Company vehicle maintenance
- Travelex Emirates Exchange Company - Employee of the Month Award in 2022
- Company representation
- Insurance company billing
- Company asset protection
- Company policy support
- Company standards knowledge
- Company ambassador
- Production company collaboration
Timeline
Travelex Emirates Exchange Company
TEAM LEADER UAE NATIONAL
12.2019 - Current
Assistant Manager (Housekeeping, Engineering & GSM
JUMEIRAH GROUP
10.2015 - 10.2018
Learning, Development & Coordinator CSE
JUMEIRAH GROUP
01.2014 - 10.2015
Receptionist Assistant
MAJID AL FUTTAIM GROUP (MAF)
04.2013 - 11.2013
Trade Finance Officer
LLOYDS TSB BANK
10.2008 - 02.2013
Trade Service Assistance
STANDARD CHARTERED BANK
11.2005 - 09.2007
Customer Service Officer
BANK OF BARODA
11.2001 - 10.2005
High School Diploma -
Qurtuba Women's High School