Numaira Sherook
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Travelex Emirates Exchange Company
TEAM LEADER UAE NATIONAL
12.2019 - Current
- Create an inspiring team environment with an open communication culture.
- Coordinate with clients and staff on financial requirements.
- Taking care of all UAE national staff attendance.
- Monitor team performance and report on metrics.
- motivate team members.
- Communicating company goals,safety practices,and deadlines with designated teams
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Presentations skills-presenting about the company's product, services, training and performances monthly review of the staff.
- Acted as a mentor to the new joiners and assisted them to learn the process and product, and helping them to resolve their queries related to the process.
Assistant Manager (Housekeeping, Engineering & GSM
JUMEIRAH GROUP
10.2015 - 10.2018
- Performed preventative maintenance to keep tools and equipment functional.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Performed preventative maintenance to keep tools and equipment functional
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports
- Developed positive working relationships with stakeholders to effectively coordinate work activities
- Provided input to team lead regarding areas for process and procedural improvement
- Prepared action plans for problematic processes and assets
- Developed work plans for various personnel roles based on strengths and talents
- Wrote, reviewed and edited technical document in accordance with template requirements
- Developed cost estimates and project specifications for proposals
- Captured technical schematics for use in project planning and execution
- Coordinated sampling and analysis tasks to verify quality of finished products
- Participated in formal internal design reviews of proposed products and components
- Reviewed technical drawings developed by CAD technicians and drafters
- Developed planning criteria for integrating and enabling new technologies
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems
- Interacted with subject matter experts to develop training material and tools for personnel
- Tested and analyzed equipment design and performance feasibility to determine potential ROI
- Routed and integrated technical and electrical components for projects
- Illustrated potential obstacles when conducting site assessments for planned projects
- Interpreted blueprints and technical drawings to analyze upcoming projects
- Conducted feasibility studies for proposed projects using potential ROI and risk management
- Resolved architecture, design or verification problems by applying sound ASIC engineering practices
Learning, Development & Coordinator CSE
JUMEIRAH GROUP
01.2014 - 10.2015
- Learning and Development / Coordinator/ Customer Service Executive.
- Ability to work in Team.
- Customer Service and Relationship Orientation
- Organization and time Management skills.
- Planning and Team Management skills.
- Reception and Telephone skills.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed individual projects simultaneously for product lifecycle development
- Supervised team duties related to decision support and business intelligence for business users.
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
- Assessed student needs to determine appropriate level of required support.
- Developed and implemented lesson plans to reinforce learning concepts and skills.
- Created, collected, and recorded data on student progress to determine next steps for student success.
- Supported interaction between students during group work activities using guided conversation.
- Applied differentiated instruction strategies to meet individual student needs.
- Monitored resource allocation, budget development and personnel recruitment for multiple projects.
- Monitored product pricing and legal requirements.
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Led team of developers in analysis and rebuild of software from conception through implementation.
- Drove data storage and business tools, effectively managing developers and providing guidance throughout development lifecycle.
- Assisted in development of individualized learning plans for student success.
- Supported students in use of technology to enhance their learning.
- Offered feedback to other providers to effectively address students' needs.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
- Facilitated student engagement and collaboration to enhance classroom learning.
- Motivated students to learn new content and complete assignments to earn grades.
- Developed and maintained positive, productive relationships with students and families.
- Led small group sessions to help students review and practice concepts.
- Managed individual projects simultaneously for product lifecycle development.
- Managed individual projects simultaneously for product lifecycle development
- Led team of developers in analysis and rebuild of software from conception through implementation.
- Drove data storage and business tools, effectively managing developers and providing guidance throughout development lifecycle.
Receptionist Assistant
MAJID AL FUTTAIM GROUP (MAF)
04.2013 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Trade Finance Officer
LLOYDS TSB BANK
10.2008 - 02.2013
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Trade Service Assistance
STANDARD CHARTERED BANK
11.2005 - 09.2007
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Officer
BANK OF BARODA
11.2001 - 10.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Assisted call-in customers with questions and orders
- Communicated with clients regarding account services, statements, and balances
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Completed data entry to record call notes, suggestions and questions
- Provided primary customer support to internal and external customers
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas
- Established and accurately prepared customers accounts to complete new purchases.
- Promoted company brand and unique offerings through personalized customer service.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Trained in conversational to enhance service of customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
High School Diploma -
Qurtuba Women's High School
Jumeirah (DUBAI)06.2016
Skills
- The Nutrition Company FoodWorks
- Data Exchange
- Microsoft Exchange
- Company Valuations
- Company safety policies
- Exchanges and refunds
- Company policies and procedures
- Company branding
- Company guidelines and procedures
- Company policy compliance
- MS Exchange Server
- Exchange student assistance
- Company database maintenance
- Company vehicle maintenance
- Travelex Emirates Exchange Company - Employee of the Month Award in 2022
- Company representation
- Insurance company billing
- Company asset protection
- Company policy support
- Company standards knowledge
- Company ambassador
- Production company collaboration
Timeline
Travelex Emirates Exchange Company
TEAM LEADER UAE NATIONAL
12.2019 - Current
Assistant Manager (Housekeeping, Engineering & GSM
JUMEIRAH GROUP
10.2015 - 10.2018
Learning, Development & Coordinator CSE
JUMEIRAH GROUP
01.2014 - 10.2015
Receptionist Assistant
MAJID AL FUTTAIM GROUP (MAF)
04.2013 - 11.2013
Trade Finance Officer
LLOYDS TSB BANK
10.2008 - 02.2013
Trade Service Assistance
STANDARD CHARTERED BANK
11.2005 - 09.2007
Customer Service Officer
BANK OF BARODA
11.2001 - 10.2005
High School Diploma -
Qurtuba Women's High School
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