Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

NURAIYM NURDINOVA

Dubai

Summary

It is with great interest and enthusiasm that I apply to this position. With my strong work ethic and proactiveness, I believe that I can contribute tremendously to your company. My sales and managerial background, in addition to my industrial knowledge, makes me the perfect fit for this job

Overview

8
8
years of professional experience
1
1
Certification

Work History

Reservation Agent

Sky Pool Café & Restaurant LLC
01.2024 - Current
  • Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
  • Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
  • Assisted in updating promotional materials and packages to attract new clientele while retaining loyal customers.
  • Monitored guest feedback closely to identify areas of improvement in reservation processes and services, leading to enhanced overall guest experience.

Restaurant Hostess

Ja resorts and hotels
11.2022 - 02.2024
  • Engaged proactively with guests to confirm satisfaction with service, food and drinks.
  • Instructed staff to keep waiting and dining areas clean and tidy to maintain exceptional industry reputation.
  • Checked on guests throughout meals to determine guests needs, drink or food orders, complaints or changes required.
  • Kept immediate supervisor informed of significant matters and took corrective action where possible.
  • Communicated with kitchen staff regarding dietary requirements, wait times and product availability to expedite service during busy shifts.
  • Reviewed and learnt menu changes to provide up-to-date information to guests and recommend dishes based on requirements.
  • Seated guests in appropriate sections, rotating sections to avoid overwhelming servers.
  • Protected establishment and patrons by adhering to sanitation, safety and alcohol control policies.

Assistant Director

LLC Bereket Group
11.2021 - 08.2022
  • Work with office programs, fulfillment of the instructions of the director, work with tenders

Sales

Evrotour
03.2020 - 03.2021
  • EVROTUR» company 10th
  • Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue.
  • Forecasted product sales and achieved quarterly and annual sales objectives.
  • Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
  • Assisted clients with insolvency and bankruptcy legal processes and compliance.

HOSTESS

KHALIDIYA PALACE RAYHAAN BY ROTANA
03.2020 - 01.2021
  • Industry: Hospitality o Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting
  • O Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
  • O Addressed guest requests or complaints, and escalated major complaints to manager o Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service
  • O Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations
  • O Greeted guests and escorted them to table or waiting area
  • O Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed.

WAITRESS

FAIRMONT FUJAIRAH BEACH RESORT
11.2018 - 12.2019

WAITRESS

SAFIZE, CROSS TAINING
02.2016 - 01.2018
  • EXPLOSURE | CALL CENTER-FRONT OFFICE | FAIRMONT FUJAIRAH

Education

SOFTWARE SKILLS o Opera R/A system Microsoft Point of sale Report - Computer Programming

KYRGYZNATIONAL COLLEGE

management LANGAUGE SKILLS o Kyrgyz Language-Native -

Russian Language- Second English Language- Second -

Skills

  • BEACH RESORT
  • 2 FIRST AID
  • 3 FIRE EVACUATION
  • Skills & Abilities
  • O Office equipment trouble shooting
  • O Verbal communication skills o
  • Management skills
  • O Developed communicational skills
  • With guests
  • O Presentational and fluent speech o
  • Organizational skills
  • Process improvement
  • Strong interpersonal skills

Certification

STAR OF THE MONTH - FAIRMONT FUJAIRAH BEACH RESORT

Additional Information

  • o Social responsibleTeam work o Flexible in timing and hardworking o Professionalism

Languages

Russian
Proficient
C2

Timeline

Reservation Agent

Sky Pool Café & Restaurant LLC
01.2024 - Current

Restaurant Hostess

Ja resorts and hotels
11.2022 - 02.2024

Assistant Director

LLC Bereket Group
11.2021 - 08.2022

HOSTESS

KHALIDIYA PALACE RAYHAAN BY ROTANA
03.2020 - 01.2021

Sales

Evrotour
03.2020 - 03.2021

WAITRESS

FAIRMONT FUJAIRAH BEACH RESORT
11.2018 - 12.2019

WAITRESS

SAFIZE, CROSS TAINING
02.2016 - 01.2018

SOFTWARE SKILLS o Opera R/A system Microsoft Point of sale Report - Computer Programming

KYRGYZNATIONAL COLLEGE

management LANGAUGE SKILLS o Kyrgyz Language-Native -

Russian Language- Second English Language- Second -

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NURAIYM NURDINOVA