Nuriya Erkinbekova
Summary
Motivated enthusiastic and a goal achiever seeking a work environment where I can implement my academic qualifications, training, and professional skills. Excellent communication, presentation, and negotiation skills. Adaptable, flexible motivated, and a great team player. Hard-working and dedicated, sociable with a pleasing personality, can work under pressure sincere and outcomes-oriented,
Overview
4
4
years of professional experience
Work History
Sales Associate
Tommy Hilfiger, Apparel Group
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
Receptionist
Gates Hospitality
05.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
Head Hostess
EXPO 2020 Gates Hospitality
12.2021 - 03.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups, and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Sales Associate
Tera Nova
06.2019 - 10.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
Education
English Phiology - Bachelor in English Phiology
Bishkek State University
Kyrgyzstan07.2021
Skills
- Listening Skills
- Strategic Planning
- Problem-Solving Skills
- Relationship Building
- Teamwork and Collaboration
- POS System Operation
- Outgoing Personality
- Relationship Selling
Languages
Russian
Advanced (C1)
English
Advanced (C1)
Kyrgyz
Bilingual or Proficient (C2)
Timeline
Sales Associate
Tommy Hilfiger, Apparel Group
01.2023 - Current
Head Hostess
EXPO 2020 Gates Hospitality
12.2021 - 03.2022
Receptionist
Gates Hospitality
05.2021 - 11.2022
Sales Associate
Tera Nova
06.2019 - 10.2021
English Phiology - Bachelor in English Phiology
Bishkek State University
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