Nurlan Torobekov
Dubai,UAE
Summary
Hospitality professional with a medical background, now pursuing a career in fitness. Certified Personal Trainer with a strong passion for health, gym training, and helping others reach their goals. Known for excellent people skills, discipline, and a client-focused approach.
Overview
7
7
years of professional experience
Work history
Restaurant captain
Atlantis The Palm, Ossiano Restaurant
Dubai, UAE
12.2023 - Current
- Enhanced customer satisfaction by delivering exceptional service and addressing guests' needs promptly.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Developed employee skills by delivering comprehensive training programmes.
- Demonstrated excellent customer service skills whilst interacting with clients at delivery points.
Captain at Stay by Yannick Alleno **
One and Only The Palm,
Dubai, UAE
11.2020 - 11.2023
- Delivered quality service by providing warm and welcoming environment.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
Waiter
Sueno Hotels Deluxe
Antalya, Turkey
05.2018 - 10.2018
- Collaborated with a team to provide premium customer service for high worth clients at a five star hotel
- Enjoyed developing rapport with individuals of different nationalities, cultures, ages, abilities and faiths
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Level 3 Diploma in Personal Training - Fitness, Gym Instructing, Personal Training
Fitness First Education
DubaiDiploma of Education - Medicine
Osh Social University
KyrgyzstanHigh School Diploma -
Joomart Bokonbaev
Kyrgyzstan Skills
- Customer service
- Service standards
- Quick problem solving
- Fast learning
- Up-selling capability
- Complaint management
- Team management & Team working
- Efficient under pressure
- Interpersonal skills
- Decision-making
- First Aid
- Gym equipment handling
- Physically Fit
- Personal trainer certification
- Exercise demonstration
Languages
Russian
English
Turkish
Personal Information
Timeline
Restaurant captain
Atlantis The Palm, Ossiano Restaurant
12.2023 - Current
Captain at Stay by Yannick Alleno **
One and Only The Palm,
11.2020 - 11.2023
Waiter
Sueno Hotels Deluxe
05.2018 - 10.2018
Level 3 Diploma in Personal Training - Fitness, Gym Instructing, Personal Training
Fitness First Education
Diploma of Education - Medicine
Osh Social University
High School Diploma -
Joomart Bokonbaev
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