Summary
Overview
Work history
Education
Skills
Websites
Languages
Personal Information
Timeline
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NURUL AINI

NURUL AINI

Dubai,Indonesia

Summary

Dedicated professional with a strong foundation in customer service excellence and reservation management. Demonstrates exceptional time management, problem-solving, and communication skills, ensuring seamless operations and client satisfaction. Proficient in sales and upselling, with a keen attention to detail and effective teamwork abilities. Career aspirations include advancing within the hospitality industry while continually enhancing customer experiences.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Reservations Agent

One&Only Royal Mirage
Dubai, United Arab Emirates
08.2024 - Current
  • Streamlined reservations process, enhancing operational efficiency.
  • Delivered exceptional customer service to boost satisfaction levels.
  • Maintained accurate records of bookings, ensuring data integrity.
  • Managed complex bookings with precision and professionalism.

Reservation Agent

Holiday Inn & Suites Dubai Science Park
10.2023 - 06.2024
  • Efficiently handle incoming reservation inquiries via phone, email, and online platforms.
  • Assist guests with modifying existing reservations, including changes to dates, room types, or special accommodations, while ensuring accuracy and adherence to hotel policies.
  • Proactively promote hotel amenities, packages, and room upgrades to enhance the guest experience and maximize revenue opportunities.
  • Communicate reservation details and special requests clearly and promptly to relevant hotel staff to ensure smooth operations and guest satisfaction.

Sales Specialist

SCG Readymix Indonesia
12.2021 - 08.2023
  • Identify and prospect potential clients through various channels, including cold calling, networking events, and online research, to generate new business opportunities.
  • Build and maintain strong relationships with existing clients, understanding their needs, preferences, and challenges, and providing tailored solutions to meet their objectives.
  • Negotiate terms, pricing, and contracts with clients to secure profitable deals while ensuring customer satisfaction.

Freelancer Car Driver

Gojek App Clone
11.2017 - 12.2021
  • Receive delivery orders via the app and accurately pick up and transport items from the designated pick-up location to the customer's address within the specified timeframe.
  • Provide friendly and professional customer service when delivering items, greeting customers courteously, confirming delivery details, and handling any inquiries or concerns promptly and courteously.

Telephone Operator

Gran Melia Hotel Jakarta
08.2015 - 11.2017
  • Manage incoming calls to the hotel's main telephone line, promptly answering inquiries, and directing calls to the appropriate department or individual.
  • Schedule and deliver wake-up calls to guests at their requested times, ensuring punctuality and accuracy to help guests start their day on time.

Education

Bachelor - English Language Teaching

Universitas Indraprasta PGRI
09.2017 - 09.2021

Skills

  • Time Management
  • Customer Service Excellence
  • Reservation Management
  • Problem-Solving
  • Sales and Upselling
  • Attention to Detail
  • Communication Skills
  • Teamwork
  • Phone Etiquette

Languages

Bahasa
Native
English
Fluent
Italian
Intermediate

Personal Information

Nationality: Indonesian

Timeline

Reservations Agent

One&Only Royal Mirage
08.2024 - Current

Reservation Agent

Holiday Inn & Suites Dubai Science Park
10.2023 - 06.2024

Sales Specialist

SCG Readymix Indonesia
12.2021 - 08.2023

Freelancer Car Driver

Gojek App Clone
11.2017 - 12.2021

Bachelor - English Language Teaching

Universitas Indraprasta PGRI
09.2017 - 09.2021

Telephone Operator

Gran Melia Hotel Jakarta
08.2015 - 11.2017

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NURUL AINI