NURUL NADIA MOHD SABIR
Dubai
Summary
Experienced professional with 17 years in real estate, middle office and securities services at the custodian banking operations. Expertise in client management, change management, compliance, corporate actions, and trade settlements. Strong leadership skills with a proven track record in team management and process improvements. Skilled in enhancing operational efficiency, managing complex projects, and fostering relationships with stakeholders. Adept at navigating regulatory requirements and driving continuous improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Compliance Analyst
Dubai Developments
2019.04 - Current
- Develop and implement operational policies to ensure regulatory compliance and streamlined business processes
- Manage data collection, measurement, and analysis for internal operations, contributing to enhanced efficiency and regulatory adherence
- Establish KPIs and streamline processes for various departments
- Led change management initiatives to oversee operational performance and provide recommendations for evolving policies
- Provide recommendation for evolving change management policies.
- Coordinated activities to audit and track environmental changes, minimizing potential compliance risks.
Senior Operations
Qatar First Bank
2016.01 - 2018.03
- Oversaw the opening and maintenance of custody accounts, ensuring regulatory compliance and smooth onboarding processes
- Managed securities maintenance, including bonds updates and facilitated internal client initiated changes
- Contributed to the QFCRA Reporting Project, ensuring securities risk ratings complied with regulatory requirement
- Reconciled custody accounts and led process improvements, enhancing the efficiency of custody operations
- Collaborated with various departments to address client inquiries promptly, maintaining high satisfaction levels.
Assistant Manager
HSBC Securities Services
2015.04 - 2016.01
- Led a team of 9 support executives, managing claims for corporate actions events in UK and global markets
- Acted as the primary liaison with brokers to resolve pending claims and escalations efficiently, ensuring compliance with SLAs
- Managed the reconciliation of cash & security positions, maintaining accuracy in financial records
- Implemented team training programs, resulting in enhanced operational efficiency and reduced claims processing errors.
Senior Administrative
RBC Treasury & Investor Services
2014.08 - 2015.04
- Conducted research and reviewed complex corporate actions events, ensuring accurate notifications and timely submissions
- Facilitated client interactions and escalated complex issue, maintaining compliance with SLA requirements
- Reconciled cash & stock settlements, reducing operational errors and ensuring accurate processing.
- Identified eligible holders and distributed notifications for complex corporate market events
- Monitored and documented instructions for clients, ensuring timely submission to custodians
- Interacted with clients and various departments to address routine matters and inquiries
- Ensured satisfactory internal and external audit, regulatory, and risk ratings
- Maintained active communication with counter parties to facilitate successful processing of entitlements
Assistant Manager
HSBC Securities Services
2014.01 - 2014.08
- Developed training procedures and quality measurements for departments and units
- Identified, resolved, and escalated problematic situations to maximize client satisfaction
- Implemented measures to enhance quality and prevent recurrence of issues
- Acted as the main contact for T1 clients, managing queries related to corporate actions, cash settlements & trade settlements ensuring quick & accurate response
- Streamlined processes within the corporate actions team, enabling support for a growing client base without increasing staff.
Global Support Executive
HSBC Securities Services
2010.03 - 2013.12
- Handled internal and external client inquiries related to Corporate Actions, Income, Cash, and Settlements received through various communication channels
- Ensured timely logging and notification of Corporate Actions events to clients, and responded within deadlines for each action
- Maintained accurate safe custody records, promptly resolving any discrepancies
- Shared knowledge and experience with team members, providing assistance on technical issues
- Increased revenues and client satisfaction by compiling and analyzing complex data from multiple sources to generate accurate recommendations and reports on Corporate Actions and Income Information.
Global Support Executive
HSBC SECURITIES SERVICES
2010.06 - 2011.03
- Produced daily financial reports for external clients, including daily overdrawn, stock positions, debit balances, and monthly overdrawn reports
- Ensured timely delivery of all reports to clients before the cut-off time
- Monitored reports sent by checker to prevent breaches of client information
- Conducted manual calculations for debit interests, credit interests, and fees before report dissemination
- Generated reports as per auditor requests for audit reporting purposes.
Global Support Executive
HSBC Global Resourcing
2007.11 - 2010.06
- Serviced customer inquiries assessed their needs and provided solutions regarding banking requirements
- Educated customers on product and technology issues, particularly Internet Banking
- Ensured all customer feedback was passed to the management team for further review
- Effectively utilized various computer programs to access customer details, databases, and research options
- Maintained continual awareness of compliance requirements to ensure adherence to regulatory standards.
Education
CERTIFICATE OF HIGHER EDUCATION - SCIENCE TECHNOLOGY
SMK Pendeta Za'aba
01.2003
COURSES - LAW, ECONOMICS & ENGLISH LITERATURE
Cambridge Winter School Programme
01.2003
Skills
- Asset Management
- Fixed Income
- Securities Services
- Custodian Banking
- Cash Management
- Corporate Actions
- Market Knowledge
- Risk Management
- Client Servicing
Certification
- ISO 27001:2013 (Information Security Management System)
- ISO 20000-1:2018 (IT Service Management System)
- Negotiation Skills
- Arabic Courses by Al Fanar
Accomplishments
- Implemented robust reference data management procedures, resulting in improved accuracy and efficiency in corporate actions and settlements processing.
- Led a team in achieving exceptional client satisfaction ratings, resulting in recognition for excellence in service delivery and retention of key clients.
Languages
Malay
English
Applications
- Temenos T24
- CRM (Customer Relationship Management)
- Clearstream
- Bloomberg
- BaNCS
- GPS (Global Payment Systems)
- Companies Website
- Eastnets
- Adobe Reader
- Telekurs
- Thomson Reuters
- SWIFT
Timeline
Compliance Analyst
Dubai Developments
2019.04 - Current
Senior Operations
Qatar First Bank
2016.01 - 2018.03
Assistant Manager
HSBC Securities Services
2015.04 - 2016.01
Senior Administrative
RBC Treasury & Investor Services
2014.08 - 2015.04
Assistant Manager
HSBC Securities Services
2014.01 - 2014.08
Global Support Executive
HSBC SECURITIES SERVICES
2010.06 - 2011.03
Global Support Executive
HSBC Securities Services
2010.03 - 2013.12
Global Support Executive
HSBC Global Resourcing
2007.11 - 2010.06
CERTIFICATE OF HIGHER EDUCATION - SCIENCE TECHNOLOGY
SMK Pendeta Za'aba
COURSES - LAW, ECONOMICS & ENGLISH LITERATURE
Cambridge Winter School Programme
- ISO 27001:2013 (Information Security Management System)
- ISO 20000-1:2018 (IT Service Management System)
- Negotiation Skills
- Arabic Courses by Al Fanar
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