NUZHAT NAZIR
Bur Dubai
Summary
Enthusiastic and customer-focused professional with a passion for the tourism industry, seeking to contribute to a dynamic travel and tourism company. With experience in operations management, customer service, and sales, i am to utilize my skills to enhance customer experiences, drive business growth, and promote unique travel opportunities. Committed to delivering exceptional service and fostering memorable experiences for clients while continuously learning and adapting to industry trends.
Overview
3
3
years of professional experience
Work History
MANAGER
M.M TOUR & TRAVEL
03.2022 - 09.2023
- Help design a customer's travel itinerary
- Organize and monitor travel expenses of customer so they get better benefits in low budget
- Manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support
- Maintains a safe and clean working environment by complying with procedures, rules, and regulation
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
ADMINISTRATIVE ASSISTANT
MAI KASHMIR
03.2021 - 02.2022
- Order supplies, manage office equipment, and oversee basic office functions
- Coordinate sales activities and back-office operations to ensure seamless workflow and efficient processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
MASTER OF TOURISM AND TRAVEL MANAGEMENT - Tourism And Travel Management
IGNOU
Srinagar, Jammu And Kashmir, India2021
BACHELOR OF EDUCATION - Elementary School Teaching
UNIVERSITY OF KASHMIR
Srinagar, Jammu And Kashmir, India2018
MASTER OF HISTORY - Teacher Education, Subject-Specific
IGNOU (Indra Gandhi National Open University)
Srinagar, Jammu And Kashmir, India2015
Skills
- Document management
- Prepare reports and documents
- Financial Analysis
- Assist with travel arrangements
- Cultural Awareness
- General Ledger Management
- Negotiation Skills
- Mentoring and Support
- Continuous Professional Development
- Business Development
- Computer Skills
- Managing Operations and Efficiency
Alternative
+971 54 348 3313
Accomplishments
Successfully improved financial performance by implementing targeted accounting strategies, resulting in a 15% increase in overall accuracy and efficiency over the course of the year.
Languages
English
Urdu
Hindi
Kashmiri
Timeline
MANAGER
M.M TOUR & TRAVEL
03.2022 - 09.2023
ADMINISTRATIVE ASSISTANT
MAI KASHMIR
03.2021 - 02.2022
MASTER OF TOURISM AND TRAVEL MANAGEMENT - Tourism And Travel Management
IGNOU
BACHELOR OF EDUCATION - Elementary School Teaching
UNIVERSITY OF KASHMIR
MASTER OF HISTORY - Teacher Education, Subject-Specific
IGNOU (Indra Gandhi National Open University)
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