Traveling
NWAMAKA M ARONU
customer sales representative
Dubai,State
Summary
Nwamaka Aronu is a friendly and polished professional offering proven experience in vast environments. Accustomed to providing individualized guest service, including managing VIP requests. She is Proficient in coordinating reservations, updating accounts, and promoting customer satisfaction, Polite and positive with exceptional telephone etiquette. Nwamaka Aronu is also Proficient in assisting guests with reservations and vital information, easily adaptable to high-pressure, dynamic situations. Enthusiastic individual eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Ticket Reservation
Asian Air Travel and Tourism Agency
deira, Dubai
05.2018 - Current
- Provided customers with the best deals and well - researched travel options, successfully negotiation rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfares as well as hotels , visas and airport transfers reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Set up flights, hotels and ground transportation for individuals and groups.
- Managed administrative functions such as billing, expense and commission tracking.
Hotel Front Desk Receptionist
Rita Lori Hotels Ltd
Lagos , Nigeria
12.2016 - 01.2018
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Planned coverage needs and organized services to support incoming special events.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Checked lobby, bathrooms and common areas near front desk for cleanliness two times per shift.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cruise Travel Sales Executive
Corporate Leisure Limited
Lagos, Nigeria
09.2012 - 06.2016
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Handled 50 calls per 2 hours to address customer inquiries and concerns.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations to cruise ports.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 90%.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Discussed security issues and protocols with individuals traveling to highly insecure areas such as Mexico. Jamaica and even South Africa.
Insurance Marketing Executive
Standard Alliance Life
Lagos, Nigeria
06.2011 - 12.2012
- Tracked all pending authorizations to resolv discrepancies and avoid revenue loss.
- Followed up on denials. late payments extensions and other special circumstances.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 85%.
- Researched and resolved routine and complex issues.
- Maintained confidentiality of patient finances, records and health statuses.
- Presented insurance options to customers in order to close sales on new policies.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Built relationships with clients through active listening and proactive talents to provide excellent service.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Land Surveyor Assistant NATIONAL YOUTH SRVC (NYSC)
GATEWAY CITY DEVELOPMENT COMPANY LIMITED
LAGOS , NIGERIA
2009.06 - 2011.01
- Assessed individual survey project needs and planned workflows.
- Assisted surveyor with volumetric surveys of landfills, lakes and retention ponds.
- Followed local, regional and national guidelines for land surveying.
- Read and used topographical data to complete analysis of land plots and roadways.
- Consulted public records and contacted previous owners to conduct research on ownership, usage and zoning history.
Education
Passenger Service Agent Diploma -
ITI Institute
01.2019 - 05.2019
IATA/UFTAA Certified - Air Fares And Ticketing
Landover Business School
Nigeria 01.2010 - 01.2011
Bachelor of Science - Geography
Usman Danfodio University
Nigeria 08.2004 - 11.2008
Skills
Correspondence management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved cruise visa issues which led to visa being granted to the group.
- Supervised team of 200 group cruise travel members.
- Resolved product issue through consumer testing (chaperoning group cruise to give service provider feedbacks.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Sports
Reading
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Passenger Service Agent Diploma -
ITI Institute
01.2019 - 05.2019
Ticket Reservation
Asian Air Travel and Tourism Agency
05.2018 - Current
Hotel Front Desk Receptionist
Rita Lori Hotels Ltd
12.2016 - 01.2018
Cruise Travel Sales Executive
Corporate Leisure Limited
09.2012 - 06.2016
Insurance Marketing Executive
Standard Alliance Life
06.2011 - 12.2012
IATA/UFTAA Certified - Air Fares And Ticketing
Landover Business School
01.2010 - 01.2011
Land Surveyor Assistant NATIONAL YOUTH SRVC (NYSC)
GATEWAY CITY DEVELOPMENT COMPANY LIMITED
2009.06 - 2011.01
Bachelor of Science - Geography
Usman Danfodio University
08.2004 - 11.2008
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