NYABUGABE CATHERINE
Dubai,UAE
Summary
Detail-oriented Barista with strengths in beverage preparation and customer engagement. Delivers personalised service, enhancing customer satisfaction and loyalty. Implements feedback to refine menu options and improve offerings.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Barista
Dunkin Donuts & Coffee
Dubai, UAE
03.2023 - 02.2026
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks, and brewed teas.
- Prepared ingredients for recipes, cleaning, peeling and trimming different foodstuffs.
- Participated in local coffee events and competitions, representing the establishment and gaining insights into industry trends.
- Checked temperatures of freezers, refrigerators, and heating equipment to verify proper functioning.
- Operated kitchen appliances safely and responsibly to reduce risk.
- Maintained highest standards of conduct and personalised customer service.
- Escalated customer complaints to management for a positive resolution.
- Paid attention to customer feedback regarding menu offerings and recommended changes, improvements, and new menu items.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
Crew Member
Macdonalds
Dubai, UAE
01.2022 - 02.2023
- Delivered fast, accurate service for positive customer experience.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Confirmed drivers had proper instructions to perform duties safely.
- Supported dispatch operations to meet service demand.
- Kept food preparation areas sanitised for excellent hygiene standards.
Education
A-Levels - Catering
YMCA
Kampala Uganda 02.2018 - 11.2020
Skills
- Beverage preparation
- Order processing
- Time management
- Product knowledge
- Quick learner
- Multitasking
- Strong communication
Timeline
Barista
Dunkin Donuts & Coffee
03.2023 - 02.2026
Crew Member
Macdonalds
01.2022 - 02.2023
A-Levels - Catering
YMCA
02.2018 - 11.2020