Summary
Overview
Work history
Education
Skills
Timeline
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Nyakanini Chege

Dubai,UAE

Summary

Experienced retail professional with focus on delivering exceptional customer service and driving sales. Enhance customer engagement through strong communication skills and deep understanding of product knowledge. Consistently meet sales targets by employing effective merchandising techniques and creating welcoming store environment.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Corporate receptionist

CBD Corporate Services
Dubai, UAE
04.2023 - 09.2024
  • Scheduled meetings efficiently whilst avoiding clashes or overbooking.
  • Managed visitor log book meticulously for record keeping and security purposes.
  • Handled mail distribution within the office, ensuring timely delivery and receipt.
  • Coordinated complex travel arrangements for executives, facilitating smooth business operations.
  • Conducted office inventory checks to ensure necessary supplies were always available.
  • Assisted in organising corporate events to boost employee morale.
  • Handled confidential documents with utmost discretion and security.
  • Maintained pristine reception area to enhance company image.
  • Handled queries from staff members promptly thus resolving issues quickly.
  • Greeted visitors warmly, contributing to positive first impressions of the company.
  • Managed high-volume phone calls, ensuring efficient business communication.
  • Provided exceptional customer service for improved client relationships.
  • Liaised with various departments for effective cross-functional communication.
  • Provided general administrative support including photocopying, faxing and filing tasks, improving office workflow.
  • Maintained up-to-date records using company database software to keep organised files.
  • Prioritised tasks to maintain reliable service throughout peak times.

Retail sales associate

Hisense
Mombasa, Kenya
01.2015 - 03.2023
  • Facilitated smooth checkout process, reducing wait times for customers.
  • Engage with customers in a friendly and professional manner, understanding their needs and providing personalized assistance.
  • Showcase product features and benefits to potential customers, actively promoting sales.
  • Maintain a clean and organized store environment, ensuring product displays are appealing and well-presented.
  • Handle customer inquiries, resolve complaints, and escalate issues when necessary.
  • Collaborate with team members to achieve sales targets and contribute to a positive work atmosphere.
  • Ability to manage basic store operations: processing shipment/transfers in a timely manner, merchandising goods on sales floor, maintaining perfect visual standards, aware of inventory/shortage concerns, communicate replenishment needs.
  • Schedule flexibility and dependability

Education

High School Diploma -

St.Thomas school Tigoni
Kenya
01.2010 - 11.2014

Skills

  • Customer focus
  • Handling difficult customers
  • Product display setup
  • Customised sales techniques
  • Cash handling
  • Stock management
  • Visual merchandising
  • Order processing
  • Technical product knowledge
  • Customer relationship management
  • Health and Safety regulations
  • Retail merchandising expertise
  • Money handling
  • Stock control
  • Cultural awareness
  • Customer Service

Timeline

Corporate receptionist

CBD Corporate Services
04.2023 - 09.2024

Retail sales associate

Hisense
01.2015 - 03.2023

High School Diploma -

St.Thomas school Tigoni
01.2010 - 11.2014

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Nyakanini Chege