Nyangoma Phobeth
Abu Dhabi
Summary
Customer Service Representative,with 5years experience ,dedicated to delivering fast, friendly, and accurate support. Strong communication and problem-solving skills with experience handling customer inquiries via phone and chat in school/volunteer roles. Seeking to contribute to your Company by increasing customer satisfaction, achieving first-contact resolution, and representing the brand professionally.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Private driver
Mr.Mubarak Musallam
Abu Dhabi
09.2024 - Current
- Provided safe and timely transportation for employer to various destinations.
- Maintained vehicle cleanliness and performed regular inspections for safety compliance.
- Planned efficient routes based on traffic patterns and client schedules.
- Communicated effectively with employer to understand travel preferences and needs.
- Assisted employer with luggage and personal items during travel arrangements.
Care Assistant internship
Mbarara hospital
Mbarara
03.2024 - 08.2024
- Assisted patients with daily living activities and personal care needs.
- Monitored patient conditions and reported changes to nursing staff.
- Maintained cleanliness and organization in patient care areas.
Customer service/Telephone Switchboard Operator
Shadan Tents IND L.L.C
01.2014 - 01.2020
- Customer Support: Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Problem Resolution: Identify customer issues, troubleshoot, and provide accurate solutions to achieve first-contact resolution
- Product Knowledge: Provide information about products, services, pricing, policies, and promotions
- Complaint Handling: Manage customer complaints and de-escalate situations to protect brand reputation
- Order & Account Management: Process orders, returns, refunds, and update customer account information
- CRM Documentation: Log all interactions, feedback, and issues accurately in CRM systems like Zendesk or Salesforce
- Retention & Upselling: Identify customer needs and recommend solutions to improve satisfaction and loyalty
- Team Collaboration*: Escalate complex issues to supervisors and share feedback with product/sales teams to improve service.
Education
Caregiver Certification Program -
Uganda Germany Health care Institute
01-2024
Certificate in computer Applications -
Mbarara University of Science and Technology Institute of computer science
01-2010
Uganda Advanced Certificate of Education -
Western College Mbarara
01-2009
Skills
- Customer Service: Customer Support, Conflict Resolution, Complaint Handling, Order Processing
- Communication: Active Listening, Empathy, Written & Verbal Communication, Phone Etiquette
- Technical: Zendesk, Salesforce, Microsoft Excel, CRM Documentation, Data Entry
- Performance: First Contact Resolution, CSAT Improvement, Time Management
- Driving Skills: Reliable band safety focused driver with clean record
Certification
- Caregiver Certification
- Certificate of Computer applications
- Driving License
- Advanced level Education
References
- Elizabeth, Uganda Germany institute, +256200998860
- Faith, Home Care, +256701018582
- Dr Joshua, Mbarara Regional Hospital, +256776222022
- Mr Awais Sulaiman, Shadman Tents, +971504918776
Languages
English
Advanced
C1
Timeline
Private driver
Mr.Mubarak Musallam
09.2024 - Current
Care Assistant internship
Mbarara hospital
03.2024 - 08.2024
Customer service/Telephone Switchboard Operator
Shadan Tents IND L.L.C
01.2014 - 01.2020
Caregiver Certification Program -
Uganda Germany Health care Institute
Certificate in computer Applications -
Mbarara University of Science and Technology Institute of computer science
Uganda Advanced Certificate of Education -
Western College Mbarara