Nyasha Muzavazi
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Call Center(Buyers Lead Collaborator)
Dubizzle
11.2023 - Current
Customer Service Representative
Deliveroo
10.2020 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Senior Sales Associate
Apparel Group
10.2015 - 10.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Shift Leader
Innscor Africa
10.2014 - 09.2015
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Analyzed sales figures and identified areas for improvement.
- Conducted performance reviews and provided staff with feedback and guidance.
Education
Honors Degree In Psychology - Forensic Psychology
University of Zimbabwea
Zimbabwe 09-2014
Speacial Educator - Communication Disorders
Global Education
Dubai05-2022
Skills
- Ul>
- Report preparation
- P>Sales expertise
- P>Complaint resolution
- P>Professional telephone demeanor
- P>Technical Support
- P>Training development aptitude
- P>Account management
- P>Strategic sales knowledge
- P>Staff education and training
- P>Multi-line phone talent
- P>POS systems expert
Timeline
Call Center(Buyers Lead Collaborator)
Dubizzle
11.2023 - Current
Customer Service Representative
Deliveroo
10.2020 - 10.2023
Senior Sales Associate
Apparel Group
10.2015 - 10.2019
Shift Leader
Innscor Africa
10.2014 - 09.2015
Honors Degree In Psychology - Forensic Psychology
University of Zimbabwea
Speacial Educator - Communication Disorders
Global Education
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