Nyasha Abigail Chaipa
Dubai,United Arab Emirates
Summary
Hardworking and highly standards-driven professional with a broad-reaching background in customer service leadership positions. High-energy guest services liaison focused on promoting customer satisfaction by consistently delivering first-rate service to promote customer satisfaction and loyalty. Possessing great people skills, charisma and a passion for the customer service industry, I am now seeking my next great career opportunity to further develop and utilise the broad skill set I have developed to date, to benefit mutual growth and success.
Overview
14
14
years of professional experience
Work history
Customer Service Administrator
Wild Wadi Waterpark
06.2016 - Current
- Adiminstrator
- Attending to all guests in a friendly, professional and efficient manner
- Upselling of all merchandise in the shop in order to increase revenue
- Promoting positive guest relations by greeting and welcoming all guests
- Responding to telephone and in-person requests for information
- Answering queries regarding local amenities and attractions
- Maintaining stock levels in the shop at all times
- Confidently and knowledgeably handle guests complaints
- Making sure the guests have a fun and memorable day.
Shop Assistant
Rescuer, Wild Wadi Waterpark
03.2015 - 06.2016
Hostess-Waitress
Designers Hair World
11.2011 - 09.2013
Shop Assistant
Designers Hair World
Mandela
11.2011 - 09.2013
- Establish branch policies, goals and objectives
- Analyse the market in order to identify new growth opportunities
- Coordinate and monitor staff in performing daily activities
- Organize and maintain effective filing systems
- Organize ,manage and update branch databases
- Managing purchasing of select hair products and cleaning items within budget guidelines
- Obtaining comparative quotes, and obtaining approval from management
- Identify personnel needs within the branch
- Basic budgeting inclusive of roster-costing and forecast analysis
- Create and develop training programs for all new employees
- Attend meetings and be in charge of the agenda and meeting minutes
- Participate in social events
- Developed and maintained longstanding relationships with an extremely loyal customer base.
Hostess-Waitress
Nandos Bel Air South Africa
01.2010 - 07.2010
- Greeting and seating guests
- Handing menu cards to guests
- Handing out balloons and stationery to guests with kids
- Attending to guests upon requests
- Assisting waitress' when its busy i.e taking orders, food delivery and clearance
- Doing set up folding napkins and setting up cutlery
- Bidding farewell to the guests
- Making sure the host area is clean.
Education
Managing Hospitality Human Resources -
Emirates Academy of Hospitality And Management
2018
Bachelor Of Arts - International Relations And Diplomacy
Harare Polytechnic
2014
Cambridge Advanced Level - undefined
University Of South Africa of
2010
Diploma - Secretarial
Open Learning
2008
undefined
Roosevelt Girls High
2004
Skills
- 5 years' experience within the customer service industry
- Extensive managerial experience, leading, training and motivating teams of 2
- Effective scheduling to meet budget requirements
- 2 years' event coordination experience, with excellent project management skills
- Extensive knowledge of hotel procedures, with rich experience as a customer services
- Agent
- Demonstrated ability to coordinate and supervise operations, and allocate tasks and
- Resources to highest standards
- Adept at working with varying levels of staff, vendors and customers, with excellent
- Interpersonal, communication and presentation skills
- Demonstrated ability to interact effectively with people of various cultures and backgrounds
- A quick learner able to manage multiple functions with ease in fast-paced environments
- Systems and software skills:
- MS Office suite (Word, Excel, PowerPoint, Outlook), Access
- Micros, Opera
Languages
English
Fluent
Timeline
Customer Service Administrator
Wild Wadi Waterpark
06.2016 - Current
Shop Assistant
Rescuer, Wild Wadi Waterpark
03.2015 - 06.2016
Hostess-Waitress
Designers Hair World
11.2011 - 09.2013
Shop Assistant
Designers Hair World
11.2011 - 09.2013
Hostess-Waitress
Nandos Bel Air South Africa
01.2010 - 07.2010
Managing Hospitality Human Resources -
Emirates Academy of Hospitality And Management
Bachelor Of Arts - International Relations And Diplomacy
Harare Polytechnic
Cambridge Advanced Level - undefined
University Of South Africa of
Diploma - Secretarial
Open Learning
undefined
Roosevelt Girls High
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