NYMPHA CUBILE

In-charge of planning, execution, and distribution of Partner publications;

Serves as the link between the front line to management;

Resolving and following up complaints in absence of the District Manager/Territory Manager;

Process request pertaining to subscribers change of delivery location, assigning correct distributor, temporary suspension, complaints, and other issues;

Prepares Analysis report on subscribers’ complaints;

Carried out day-day-day duties accurately and efficiently;

Maintained energy and enthusiasm in fast-paced environment;

Demonstrated respect, friendliness and willingness to help wherever needed;

Offered friendly and efficient service to all customers, handled challenging situations with ease;

Scheduled and coordinated meetings, appointments, events, and other similar activities for the Managing Director;

Looked after all the incoming and outgoing communications;

Handled business correspondence and memorandums of the company;

Coordinated with the other managers of the Managing Director’s other companies;

Arranged travel schedules and reservations for executive management and the Managing Director’s family as needed;

Performed basic accounting of the Managing Director’s personal account.

Handled all confidential matters regarding circulation’s publication;

Prepared the circulation’s print orders (delivery notes) of its three publications;

Monitored the circulation and distribution of the publications all over the UAE;

Responsible for handling the supply of paid and complimentary copies of newspapers for hotels, airlines, groceries, petrol pump stations, advertising agencies, other agencies, and potential clients;

Consolidated daily sales statement reports of the whole UAE;

Coordinated with the Area Managers, Assistant Area Managers and Supervisors concerning sales statements and posting;

Kept office records/files systematically arranged;

Performed other related tasks assigned by the Director and the Circulation Manager;

Arranged appointments and meetings for the manager;

Served as a Secretary to the Director for three months in the absence of the Executive Secretary.

Handle customer inquiries and serves as first contact solution to ensure customer satisfaction;

Performed data entry processes within the standard procedures and ensures 99.9% accuracy;

Prepared source data for system entry by compiling and sorting information and establishing entry priorities;

Processed customer and account source documents by reviewing data for deficiencies resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution;

Maintained data entry requirements by following data program techniques and procedures;

Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data;

Combined data from both systems when account information is incomplete; purging files to eliminate duplication of data.