Nyo Nyo Su Naing (Waitress)
Al Rigga,Deira,Dubai,
Summary
Accomplished Waitress Supervisor with a proven track record at Nora Thai Restaurant, enhancing customer satisfaction through expert complaint handling and superior service. Skilled in team management and communication, significantly contributed to revenue growth by mastering upselling techniques and ensuring order accuracy. Demonstrated exceptional time management and multitasking abilities in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Senior Waitress
Nora Thai Restaurant
Yangon, Myanmar
04.2020 - 02.2024
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Contributed to increased revenue by upselling menu items and promoting daily specials effectively.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service..
- Assist in training new waitstaff members on restaurant policies, service standards, and procedures.
- Oversee order-taking processes, ensuring accuracy and timeliness in delivering food and beverages to guests.
- Monitor the presentation and quality of food and beverages before they are served to guests, ensuring consistency with restaurant standards.
- Assist with various operational tasks, such as opening and closing duties, inventory management, and maintaining cleanliness in the dining area.
- Encourage guests to explore menu options and make additional purchases through suggestive selling techniques.
- Coordinate with kitchen staff and other FOH team members to ensure efficient service flow and timely delivery of orders.
Senior Waitress
Summit Brand Restaurant Group
Yangon, Myanmar
11.2019 - 03.2020
- Provided attentive and courteous service to guests, ensuring their needs were met promptly.
- Set up tables with utensils, napkins, and condiments before guests arrive, ensuring a clean and welcoming dining environment.
- Assist senior waitstaff in various tasks, such as taking orders, serving food and beverages, and attending to guests' needs.
- Familiarize with the restaurant's menu offerings, ingredients, and preparation methods to provide accurate information to guests.
- Collaborate with other FOH team members, including runners, bussers, and hosts, to ensure smooth and efficient service operations.
- Collaborated with colleagues to create a welcoming atmosphere for guests and enhance their dining experience.
- Assist in addressing any guest concerns or complaints promptly and professionally, escalating issues to senior staff as needed.
Waitress
Summit Brand Restaurant Group
Yangon, Myanmar
01.2017 - 10.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Golden Duck Restaurant
Yangon, Myanmar
06.2014 - 09.2016
- Clear tables of used dishes, glassware, and utensils promptly after guests have finished their meals, ensuring efficient table turnover.
- Implemented and maintained a daily checklist for bussing stations, detailing tasks such as clearing debris, wiping surfaces, and replenishing supplies.
- Adhere to food safety and hygiene standards at all times, including proper handling of dishes and utensils, as well as maintaining cleanliness in work areas
Education
Bachelor of Science - Mathematic
Pyay University
Myanmar09.2009
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Customer Service
- Team Management
- Time Management
Languages
English
Upper intermediate (B2)
Timeline
Senior Waitress
Nora Thai Restaurant
04.2020 - 02.2024
Senior Waitress
Summit Brand Restaurant Group
11.2019 - 03.2020
Waitress
Summit Brand Restaurant Group
01.2017 - 10.2019
Waitress
Golden Duck Restaurant
06.2014 - 09.2016
Bachelor of Science - Mathematic
Pyay University