OAK KAR KOKO
Summary
Dynamic customer service professional with extensive experience at Yangon Aerodrome Company, excelling in problem-solving and effective communication. Proven ability to enhance guest engagement and ensure compliance with safety regulations. Recognized for cultivating strong relationships and delivering exceptional service, contributing to a positive travel experience for all passengers.
Overview
14
14
years of professional experience
Work History
Restaurant Waiter
MIRAN ERBIL IRAQ RESTAURANT
12.2024 - 10.2025
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Communicated with kitchen staff to enable accurate food preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Airport Customer Service Senior Agent
Yangon Aerodrome Company
03.2012 - 02.2019
- Greet passengers and verify their travel documents (passport, ticket, visa, etc.).
- Process check-ins, issue boarding passes, and check baggage according to airline policies.
- Manage boarding gates — assist in announcements, verify boarding passes, and guide passengers to aircraft.
- Handle seat upgrades, special requests, and last-minute changes
- Tag and track checked-in baggage and ensure compliance with weight and safety regulations.
- Assist with lost, delayed, or damaged luggage inquiries (coordinate with baggage services).
- Help passengers with oversized or special items (e.g., pets, sports gear, wheelchairs)..
Education
Bachelor of Science - Mathematics
Dagon University
YANGON03-2019
Skills
- Excellent communication & active listening
- Problem-solving & conflict resolution
- Empathy & patience under pressure
- Teamwork & collaboration
- Time management & multitasking
- Customer service
- Guest engagement
- Conflict management
- Attention to detail
- Time management
Timeline
Restaurant Waiter
MIRAN ERBIL IRAQ RESTAURANT
12.2024 - 10.2025
Airport Customer Service Senior Agent
Yangon Aerodrome Company
03.2012 - 02.2019
Bachelor of Science - Mathematics
Dagon University