Management, Sports, Reading, Travelling
Omar Al Tarsheh
Project Officer
Abu Dhabi
Summary
Talented project officer with seven years of experience moving projects toward success. Dedicated to working hard to fulfill company and project goals. Highly experienced in managing schedules, identifying and limiting risks, and maintaining all crucial documentation of work done. Motivated team player who excels at collaborating with other team members and project managers to solve issues, devise creative solutions, and ensure smooth sailing. Goal-driven professional who strives to exceed expectations daily
Overview
17
17
years of professional experience
10
10
years of post-secondary education
1
1
Certificate
4
4
Languages
Work History
Project Officer
European Council on Refugees and Exiles
Brussels
07.2017 - Current
- Work with project manager to organize project meetings that involve progress reviews and future planning to ensure all team members are on the same page.
- Manage scheduling and deadlines of projects to ensure progress is on target and that deadlines are still feasible.
- Monitor and identify potential issues or risks that may hinder project progress, and take the effective steps to ensure risks are limited and reduced.
- Prepared budget and progress reports to ensure all work was done according to requirements, schedule, and budget.
- Helped lead a €2.5 million project to success two months ahead of schedule and under budget.
- Awarded Employee of the Month and recognized by executives for significantly increasing the business efficiency by 45% within 3 years
- Established partnerships with various organizations.
Project Officer
Syrische Vrijwilligers (Volunteer Program)
Antwerpen
12.2015 - 12.2017
- Managed and coordinated the planning and execution of assigned projects, ensuring that all projects were completed within budget and in a timely manner.
- Collected and analyzed business data, worked closely with various teams and departments, and assisted Senior Project Managers in any duties as required.
- Developed and implemented detailed project work plans, trained and supervised new personnel, produced weekly status reports, and presented results to executives.
Call Center Team Leader
Abu Dhabi Commercial Bank (ADCB)
Abu Dhabi
08.2012 - 08.2015
- Motivate team of call center operators on both inbound and outbound calls
- Supervised team to make certain they answered questions knowledgeably and thoroughly
- Did spot-checks listening in on calls to make certain team followed provided scripts
- Ran monthly goal contests with rewards
- Motivated team to meet monthly goals and beat other teams in the Center
- Set monthly and daily sales goals for outbound call team according to company objectives
- Carried out all duties as MIS officer
- Prepared monthly performance status report
- Collated, analyzed and documented company’s performance details
- Monitored implementation of MIS processes and evaluated their effectiveness
- Ensured data reliability and integrity through regular system diagnosis, updates and repair
Operation Officer
Emirates Western Petroleum Services Company L.L.C
Abu Dhabi
08.2011 - 08.2012
- Administered operating procedures and processes
- Suggested methods that improvised departmental efficiency
- Established processes that streamlined interdepartmental communication process
- Coordinated in meetings and imparted assistance with complex issues
- Handled daily activities of company and company`s staff
- Administered quality and audit controls
- Carried out regular staff meetings and performance evaluation.
Call Center Agent
Ajman Bank
Ajman
03.2006 - 06.2010
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Informs clients by explaining procedure; answering questions; providing information
- Maintains communication equipment by reporting problems
- Updates job knowledge by studying product descriptions; participating in educational opportunities.
Education
MBA - Business Administration and Management
Chifley Business School
UAE 04.2014 - 12.2015
Bachelor of Business Administration (B.B.A) - Accounting
Ajman University of Science And Technology
01.2006 - 04.2011
High School Diploma -
Al Mutanabbi High School
Abu Dhabi 04.2002 - 04.2005
Skills
Attention to Detail
undefinedCertification
PMP (Certificate of Completion), Microsoft Office (Advanced) - Leadership Essentials: Building Your Influence as a Leader - Building and Leading a Team - Creativity and Innovation in the Workplace Simulation - Basic Presentation Skills: Creating a Presentation - Listening Essentials: Improving Your Listening Skills - Time Management: Developing a Time Management Plan - The Accounting Equation and Financial Statements - Wolfsburg Principles on Correspondent Banking - Customer Identification Program - International Initiatives - Customer Service: Fixing Problems - ISO 9001:2000: The Auditing Process - Choosing Sellers and Administering and Closing Contracts - Financial Management: Analyzing Financial Statements - Total Quality Management: Essentials of TQM - Interpersonal Communication: Telephone Skills - Call Center Management: (Managing an Inbound Call Center, Measuring Quality and Performance - E-mail and Organizational Communication - Fraud Detection and Prevention - Telephone Skills for Business Professionals Simulation - Customer Interactions
Interests
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Project Officer
European Council on Refugees and Exiles
07.2017 - Current
Project Officer
Syrische Vrijwilligers (Volunteer Program)
12.2015 - 12.2017
MBA - Business Administration and Management
Chifley Business School
04.2014 - 12.2015
Call Center Team Leader
Abu Dhabi Commercial Bank (ADCB)
08.2012 - 08.2015
Operation Officer
Emirates Western Petroleum Services Company L.L.C
08.2011 - 08.2012
Call Center Agent
Ajman Bank
03.2006 - 06.2010
Bachelor of Business Administration (B.B.A) - Accounting
Ajman University of Science And Technology
01.2006 - 04.2011
High School Diploma -
Al Mutanabbi High School
04.2002 - 04.2005
PMP (Certificate of Completion), Microsoft Office (Advanced) - Leadership Essentials: Building Your Influence as a Leader - Building and Leading a Team - Creativity and Innovation in the Workplace Simulation - Basic Presentation Skills: Creating a Presentation - Listening Essentials: Improving Your Listening Skills - Time Management: Developing a Time Management Plan - The Accounting Equation and Financial Statements - Wolfsburg Principles on Correspondent Banking - Customer Identification Program - International Initiatives - Customer Service: Fixing Problems - ISO 9001:2000: The Auditing Process - Choosing Sellers and Administering and Closing Contracts - Financial Management: Analyzing Financial Statements - Total Quality Management: Essentials of TQM - Interpersonal Communication: Telephone Skills - Call Center Management: (Managing an Inbound Call Center, Measuring Quality and Performance - E-mail and Organizational Communication - Fraud Detection and Prevention - Telephone Skills for Business Professionals Simulation - Customer Interactions
Similar Profiles
Ekram JalbouttEkram Jalboutt
Project Manager& Campaign Leader at VWN / Dutch Council For RefugeesProject Manager& Campaign Leader at VWN / Dutch Council For Refugees
Magda AngaloMagda Angalo
Program Coordinator at International Council for Refugees and ImmigrantsProgram Coordinator at International Council for Refugees and Immigrants
Katerina TriantafyllouKaterina Triantafyllou
Coordinator at Greek Council for RefugeesCoordinator at Greek Council for Refugees