Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Custom
Personal Information
Timeline
Generic
Obaid Khamis Al-Kaabi

Obaid Khamis Al-Kaabi

ABU DHAB,UAE

Summary

Accomplished professional with extensive expertise in strategic branch management and private and retail banking operations. Demonstrated proficiency in customer relationship and experience management, risk, compliance, and audit controls. Proven track record in business development and sales growth, staff leadership, team development, and Emirate talent development. Adept at cost optimisation and branch consolidation, utilising core banking systems and customer relationship management tools. Skilled in risk assessment, credit analysis, financial ratio analysis, Microsoft Office Suite, data reporting and dashboard tools. Experienced with anti-money laundering systems, know your customer compliance platforms, audit management systems, loan origination systems, ATM and cash management tools. Proficient in leveraging social media for business development and instant messaging for collaboration.

Overview

21
21
years of professional experience
6038
6038
years of post-secondary education
1
1
Certification

Work history

Senior Branch Manager

Emirates Islamic Bank
Al Ain
04.2018 - 04.2025
  • Managed and grew branch portfolios, including high-value clients in Wealth Management and Institutional Banking
  • Built and maintained long-term relationships with HNW clients, providing tailored financial advice and dedicated service
  • Provided extra-mile service to HNW customers including urgent after-hours support and personal consultations
  • Established a white-glove service culture and customized investment solutions for VIP clients
  • Created 'Team CAFU' – an internal initiative that enhanced branch productivity across the area
  • Reduced costs by renegotiating rents and closing underperforming branches
  • Consistently achieved NTB growth and exceeded customer experience KPIs
  • Acted as Area Manager for Abu Dhabi & Al Ain region; led over 12 staff across locations

AVP – Branch Manager

Dubai Islamic Bank
Al Madam
02.2009 - 04.2018
  • Led full-service operations across customer segments, including HNW and SME clientele
  • Delivered tailored product and financing solutions to HNW clients with discretion and trust
  • Developed high-performing teams and achieved revenue and balance sheet growth
  • Maintained top-tier audit and compliance ratings

Sales and Services Senior Officer

Dubai Islamic Bank
01.2004 - 01.2009
  • Managed teller operations, daily clearing, and customer service functions
  • Promoted to Acting Branch Manager for exceptional leadership and service delivery
  • Monitored branch performance and implemented customer-focused improvements

Education

Skyline College -

Skyline College
Sharjah

ICDL Certificate -

I-English Institute
Sharjah

High School Diploma - undefined

Rashed High School

Harvard Manager Mentor Diploma -

Harvard

Skills

  • Strategic Branch Management
  • Private and Retail Banking Operations
  • Customer Relationship & Experience Management
  • Risk, Compliance & Audit Controls
  • Business Development & Sales Growth
  • Staff Leadership & Team Development
  • Emirate Talent Development
  • Cost Optimization & Branch Consolidation
  • Core Banking Systems
  • Customer Relationship Management Tools
  • Risk Assessment & Credit Analysis
  • Financial & Ratio Analysis
  • Microsoft Office Suite
  • Data Reporting & Dashboard Tools
  • Anti-Money Laundering Systems
  • Know Your Customer Compliance Platforms
  • Audit Management Systems
  • Loan Origination Systems
  • ATM & Cash Management Tools
  • Social Media for Business Development
  • Instant Messaging & Collaboration Platforms

Certification

  • Leadership & Conflict Management
  • Sales & Product Knowledge
  • Anti-Money Laundering (AML)
  • Branch Audit & Operational Control
  • Planning, Goal Setting & Scheduling
  • Delegation and Team Empowerment
  • Relationship Management
  • English Communication Excellence
  • Certified Branch Manager (CBM)
  • Certified Retail Banker (CRB)
  • Know Your Customer (KYC) & Enhanced Due Diligence (EDD)
  • Central Bank of UAE – Compliance and Regulatory Training
  • Risk-Based Lending & Credit Analysis
  • Fraud Detection & Prevention in Banking
  • High Net Worth (HNW) Relationship Management
  • Digital Banking & Innovation Training
  • Customer Experience & Service Excellence
  • Banking Product Knowledge – Retail, SME, and Wealth Segments
  • Leadership & Strategic Planning in Banking

Accomplishments

  • 01/01/23, Winner of Highest Customer Happiness Score across UAE, Emirates Islamic Bank
  • 01/01/22, Exceptional Performance Award – JIMI Branch, Emirates Islamic
  • 01/01/20, Top Performing Branch – Champion's League Award, Emirates Islamic Bank
  • 01/01/19, Top Area in Customer Happiness Score, Emirates Islamic Bank
  • 01/01/18, Best Improvement Branch, Emirates Islamic Bank
  • 01/01/12, Best Branch Award, Dubai Islamic Bank
  • 01/01/10, Top Sales – New Products, Dubai Islamic Bank
  • 01/01/09, Low-Risk Audit Rating, Dubai Islamic Bank
  • 01/01/08, Best Staff Recognition, Dubai Islamic Bank

Custom

  • Area Champion for New Systems & Product Launches
  • Member – Branch Finance & Service Committees
  • Designed and implemented annual sales budgets and business plans
  • Conducted staff coaching sessions and training workshops

Personal Information

  • Date of birth: 12/01/85
  • Nationality: UAE

Timeline

Senior Branch Manager

Emirates Islamic Bank
04.2018 - 04.2025

AVP – Branch Manager

Dubai Islamic Bank
02.2009 - 04.2018

Sales and Services Senior Officer

Dubai Islamic Bank
01.2004 - 01.2009

High School Diploma - undefined

Rashed High School

Skyline College -

Skyline College

ICDL Certificate -

I-English Institute

Harvard Manager Mentor Diploma -

Harvard

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Obaid Khamis Al-Kaabi