Summary
Overview
Work History
Education
Skills
Certification
Personal Skills
Languages
Timeline
Generic
Obaid Ibrahim AlNuaimi

Obaid Ibrahim AlNuaimi

Sharjah

Summary

Experienced and ambitious professional with over 8 years of proven expertise across the fire safety and government service sectors. I held the role of Fire Safety Inspector for six years at Assetco Fire and Rescue in Abu Dhabi, and I served two years in a government position at the Social Services Department in Sharjah. Currently employed at Majid Al Futtaim since 2023. Known for being highly motivated, adaptable, and committed to continuous improvement. Actively seeking a new and challenging opportunity that aligns with my career aspirations, offers professional growth, and allows me to contribute meaningfully within a dynamic, forward-thinking environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Coordinator

Majid Al Futtaim Group
Ajman
05.2023 - Current
  • Welcome and support customers within mall, delivering precise information on stores locations, facilities, and services offered.
  • Selling and promoting mall gift cards to achieve monthly individual targets.
  • Promoting the mall campaigns to increase redemption and to achieve individual monthly targets.
  • Efficiently handling and solving complaints of the customers.
  • Generating reports concerning daily gift card sales and bank cash deposits.
  • Ensuring the smooth running of promotions and events in the mall and reporting related issues immediately.

Call Center Quality Analyst

Social Service Department
Sharjah
01.2021 - 04.2023
  • Requested customer feedback to determine improvements in business operations and processes.
  • Collaborated with other departments to ensure a seamless customer experience.
  • Developed action plans to improve customer satisfaction levels and reduce repeat calls.
  • Analyzed customer feedback trends to inform quality improvement strategies.
  • Participated in weekly meetings with the leadership team to discuss quality assurance initiatives.
  • Identified trends in customer complaints and worked with agents to develop solutions.

Fire Safety Inspector

Assetco Fire & Rescue
Abudhabi
04.2012 - 01.2018
  • Arranged replacement of defective firefighting equipment and repair of fire alarm and sprinkler systems.
  • Assisted over 30 military facilities by writing and maintaining fire safety and evacuation plans.
  • Delivered specialized training sessions and lectures on firefighting and fire safety for over 1,000 army personnel in military camps, in both Arabic and English.
  • Prepared detailed reports on inspection findings with recommended corrective actions.
  • Collaborated with local authorities to ensure compliance with fire safety codes.
  • Reviewed building plans for conformity to applicable fire safety requirements.
  • Assessed buildings for potential hazards, including blocked exits and improperly stored combustible materials.
  • Drafted inspection reports outlining investigative findings and corrective action recommendations.
  • Participated in emergency response drills and supported real-life firefighting operations when required.

Education

High School Diploma -

Moath Bin Jabal Secondary School
Sharjah
06-2007

Skills

  • Customer relationship management
  • Report generation
  • Quality assurance
  • Process improvement
  • Effective communication
  • Problem solving
  • Microsoft Office Suite
  • Customer feedback integration

Certification

Cambridge International Diploma in IT Skills

Personal Skills

  • Ability to work under pressure and long hours.
  • The ability to solve problem.
  • Proficiency in individual work and teamwork.
  • Sincere, Honest & Dedicated .
  • Ability to learn new tasks quickly.

Languages

Arabic
First Language
English
Proficient (C2)
C2

Timeline

Customer Service Coordinator

Majid Al Futtaim Group
05.2023 - Current

Call Center Quality Analyst

Social Service Department
01.2021 - 04.2023

Fire Safety Inspector

Assetco Fire & Rescue
04.2012 - 01.2018

High School Diploma -

Moath Bin Jabal Secondary School
Obaid Ibrahim AlNuaimi