Obaid Ibrahim AlNuaimi
Sharjah
Summary
Experienced and ambitious professional with over 8 years of proven expertise across the fire safety and government service sectors. I held the role of Fire Safety Inspector for six years at Assetco Fire and Rescue in Abu Dhabi, and I served two years in a government position at the Social Services Department in Sharjah. Currently employed at Majid Al Futtaim since 2023. Known for being highly motivated, adaptable, and committed to continuous improvement. Actively seeking a new and challenging opportunity that aligns with my career aspirations, offers professional growth, and allows me to contribute meaningfully within a dynamic, forward-thinking environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Majid Al Futtaim Group
Ajman
05.2023 - Current
- Welcome and support customers within mall, delivering precise information on stores locations, facilities, and services offered.
- Selling and promoting mall gift cards to achieve monthly individual targets.
- Promoting the mall campaigns to increase redemption and to achieve individual monthly targets.
- Efficiently handling and solving complaints of the customers.
- Generating reports concerning daily gift card sales and bank cash deposits.
- Ensuring the smooth running of promotions and events in the mall and reporting related issues immediately.
Call Center Quality Analyst
Social Service Department
Sharjah
01.2021 - 04.2023
- Requested customer feedback to determine improvements in business operations and processes.
- Collaborated with other departments to ensure a seamless customer experience.
- Developed action plans to improve customer satisfaction levels and reduce repeat calls.
- Analyzed customer feedback trends to inform quality improvement strategies.
- Participated in weekly meetings with the leadership team to discuss quality assurance initiatives.
- Identified trends in customer complaints and worked with agents to develop solutions.
Fire Safety Inspector
Assetco Fire & Rescue
Abudhabi
04.2012 - 01.2018
- Arranged replacement of defective firefighting equipment and repair of fire alarm and sprinkler systems.
- Assisted over 30 military facilities by writing and maintaining fire safety and evacuation plans.
- Delivered specialized training sessions and lectures on firefighting and fire safety for over 1,000 army personnel in military camps, in both Arabic and English.
- Prepared detailed reports on inspection findings with recommended corrective actions.
- Collaborated with local authorities to ensure compliance with fire safety codes.
- Reviewed building plans for conformity to applicable fire safety requirements.
- Assessed buildings for potential hazards, including blocked exits and improperly stored combustible materials.
- Drafted inspection reports outlining investigative findings and corrective action recommendations.
- Participated in emergency response drills and supported real-life firefighting operations when required.
Education
High School Diploma -
Moath Bin Jabal Secondary School
Sharjah06-2007
Skills
- Customer relationship management
- Report generation
- Quality assurance
- Process improvement
- Effective communication
- Problem solving
- Microsoft Office Suite
- Customer feedback integration
Certification
Cambridge International Diploma in IT Skills
Personal Skills
- Ability to work under pressure and long hours.
- The ability to solve problem.
- Proficiency in individual work and teamwork.
- Sincere, Honest & Dedicated .
- Ability to learn new tasks quickly.
Languages
Arabic
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Coordinator
Majid Al Futtaim Group
05.2023 - Current
Call Center Quality Analyst
Social Service Department
01.2021 - 04.2023
Fire Safety Inspector
Assetco Fire & Rescue
04.2012 - 01.2018
High School Diploma -
Moath Bin Jabal Secondary School
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