Head Barista/ Cashier
Al Decha Cafe
Abu Dhabi, AZ
04.2022 - Current
- Handled customer complaints with professionalism, resolving issues promptly.
- Developed seasonal drink specials, enhancing menu variety and customer interest.
- Monitored product quality, ensuring consistency in taste and presentation.
- Operated espresso machines and brewing equipment, ensuring high-quality beverages.
- Managed inventory of coffee and supplies, maintaining stock levels for busy shifts.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.