OCHIENG INNOCENT ASAYA
DUBAI ,UNITED ARAB EMIRATES
Summary
Dependable worker experienced in moving different types of freight. Consistent about meeting targets, following orders and helping team members. Trained in safe practices and equipment operation. Dynamic and adaptable logistics professional effortlessly meets challenging operational requirements. Delivers to customer requirements in line with quality processes. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
RAMP AGENT
DNATA
DUBAI , UNITED ARAB EMIRATES
12.2022 - 12.2024
- Coordinated ground crew activities, enabling timely task completion according to strict schedules.
- Positioned and pushed aircraft from remote locations to designated areas for operation.
- Transported luggage to terminal areas for timely customer collection.
- Checked staff and visitor IDs ahead of airside access for reliable security support.
- Assisted crews and travellers with large bags and heavy luggage, aiding prompt aircraft turnarounds.
- Maintained excellent physical fitness levels to safely meet manual handling requirements.
- Handled luggage and freight with care to avoid damage and loss risks.
- Reported equipment malfunctions to supervisors for immediate attention, avoiding delays.
- Loaded and unloaded cargo, luggage and freight quickly to meet aircraft turnaround targets.
- Lifted oversized and heavy luggage safely to maintain condition and reduce risk.
CUSTOMER SERVICE REPRESENTATIVE
SHERATON HOTEL
KAMPALA , UGANDA
01.2021 - 12.2021
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
CERTIFICATE - AIRPORT OPERATIONS
EMIRATES COLLEGE
UNITED ARAB EMIRATES 02.2023 - 03.2023
CERTIFICATE - ENGLISH ,COMMERCE,ARTS AND HUMANITY
ATIRI SENIOR SECONDARY SCHOOL
KAMPALA UGANDA 01.2007 - 11.2010
Skills
- Cargo and freight
- Crew assistance
- Materials handling and transport
- Loading and unloading
- Baggage tag checks
Languages
English
Fluent
Affiliations
- READING
- SWIMMING
Certification
CERTIFICATE OF HEALTH SAFETY AND ENVIRONMENT
References
References available upon request.
Timeline
CERTIFICATE - AIRPORT OPERATIONS
EMIRATES COLLEGE
02.2023 - 03.2023
RAMP AGENT
DNATA
12.2022 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE
SHERATON HOTEL
01.2021 - 12.2021
CERTIFICATE - ENGLISH ,COMMERCE,ARTS AND HUMANITY
ATIRI SENIOR SECONDARY SCHOOL
01.2007 - 11.2010
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