Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Odilia Abena Djaka

Odilia Abena Djaka

Accra

Summary

Responsible for managing the intake of customer laundry, including receiving and recording items, tagging clothes accurately, and ensuring proper tracking throughout the process. Provided friendly customer service at the front desk while maintaining organization and attention to detail.

Overview

1
1
year of professional experience

Work History

Livestream Sales Representative

Goodnight Mattress
Accra, Ghana
08.2025 - 04.2026
  • Enhanced customer satisfaction through friendly service and attentive support.
  • Achieved company targets by implementing successful sales strategies.
  • Resolved customer questions, problems and complaints in person and via phone, fostering positive relationships and ensuring clear communication.
  • Negotiated and closed deals with minimal required support from sales and finance managers.

Supervisor

Qian Feng
Accra, Ghana
05.2025 - 07.2025
  • Instructed staff to ensure production targets were met.
  • Resolved staff and resource deficiencies to enhance production reliability.
  • Managed budget for department, ensuring optimal allocation of resources.
  • Monitored worker behaviours and enforced safety standards to maintain compliance.

Pump Attendant

Goil Filling Station
Accra, Ghana
02.2025 - 04.2025
  • Filled tanks and containers as per customer specifications, collected payments, and issued receipts to ensure smooth transaction processing.
  • Managed fuel pumps, dispensing petrol and diesel accurately to enhance customer service experience.

Laundry and Dry Cleaning Assistant

Family Laundry
Accra, Ghana
12.2024 - 01.2025
  • Responsible for managing the intake of customer laundry, including receiving and recording items, tagging clothes accurately, and ensuring proper tracking throughout the process. Provided friendly customer service at the front desk while maintaining organization and attention to detail.
  • Loaded and unloaded washing machines, driers and extractors with fabrics for cleaning, drying and extracting water from articles.
  • Sorted and folded dried laundry promptly for collection, packing carefully to maintain quality presentation.
  • Processed customer orders professionally, tagging items with accurate details to minimise mix ups.

Education

GCSEs - General Arts

Our Lady of Mercy
Accra, Ghana
01-2024

Blessed Clementina RC Baisc School
Accra, Ghana
01-2021

Skills

  • Sales strategies
  • Sales expertise
  • Customer relationship management
  • Customer service
  • Negotiation strategies
  • Performance monitoring
  • Resource allocation
  • Team leadership
  • Teamwork and collaboration
  • Communication skills

Languages

English
Advanced
C1
ewe
Proficient
C2

Timeline

Livestream Sales Representative

Goodnight Mattress
08.2025 - 04.2026

Supervisor

Qian Feng
05.2025 - 07.2025

Pump Attendant

Goil Filling Station
02.2025 - 04.2025

Laundry and Dry Cleaning Assistant

Family Laundry
12.2024 - 01.2025

GCSEs - General Arts

Our Lady of Mercy

Blessed Clementina RC Baisc School
Odilia Abena Djaka