Ohoud Assabaagh
Dubai
Summary
Accomplished Professional Retail Jewelry Sales Executive with over 4 years of experience. Skilled in communication, negotiation, and building strong client relationships. Proven track record of achieving sales targets and driving company growth through exceptional customer service and strategic sales techniques.
Overview
10
10
years of professional experience
Work History
SENIOR SALES EXECUTIVE
DANI BY DANIEL K
01.2023 - Current
- Consistently improve customer satisfaction by delivering personalized support and understanding individual needs
- Provide exceptional service to customers by offering product education and personalized recommendations, resulting in more than 25% increase in repeat clients
- Consistently exceed monthly sales targets by 30% through upselling and cross-selling techniques
- Manage high-value transactions with a focus on customer satisfaction and accuracy
- Assist with visual merchandising, ensuring products are displayed attractively and in line with the brand’s luxury image
- Develop strong relationships with VIP clients, leading to an increase in store referrals and special orders
- Manage customer complaints with patience and empathy, working to resolve issues in a way that left customers satisfied.
SENIOR SALES ASSOCIATE
GALLERIES LAFAYETTE
01.2022 - 01.2023
- Engaged with customers and handled counter sales, providing a welcoming and informative shopping experience
- Offered knowledgeable guidance and recommendations to help customers make informed purchasing decisions
- Built strong relationships with customers to drive sales and foster repeat purchases
- Consistently achieved sales targets while maintaining a high standard of customer service
- Managed the presentation of jewelry, ensuring displays were attractive and aligned with store standards
- Handled inventory management, ensuring accurate stock levels and minimizing discrepancies
- Collaborated with management on store promotions and seasonal campaigns to boost store performance
- Trained new employees on product knowledge and customer service techniques.
SALES MANAGER
CASUCCI FASHION BRAND
01.2018 - 01.2021
- Assisted customers with their shopping needs, providing personalized recommendations based on their preferences and budget
- Explained the details and benefits of products to help customers make informed choices and encourage additional purchases
- Handled administrative tasks for customer orders and repairs, ensuring everything was processed smoothly
- Helped build and maintain a strong VIP customer base, enhancing customer loyalty through attentive service.
WEDDING PLANNER
ALQAYSAR PALACE
01.2015 - 01.2018
- Conducted initial consultations with clients to discuss wedding packages, preferences, and budgets
- Guided clients through all aspects of their wedding plans, including venue selection, entertainment, catering, and decoration choices
- Ensured clients were satisfied with every detail, from planning through to the wedding day.
Education
Bachelor of English Literature -
Damascus University, Syria
Skills
- Jewelry sales and client relationship management
- Product knowledge (diamonds, gemstones, metals)
- Upselling and cross-selling techniques
- Exceptional customer service and communication skills
- Inventory management
- Visual merchandising and store presentation
- Sales target achievement and negotiation skills
- Conflict resolution and client issue management
- Sales Development
Languages
Arabic
English
Timeline
SENIOR SALES EXECUTIVE
DANI BY DANIEL K
01.2023 - Current
SENIOR SALES ASSOCIATE
GALLERIES LAFAYETTE
01.2022 - 01.2023
SALES MANAGER
CASUCCI FASHION BRAND
01.2018 - 01.2021
WEDDING PLANNER
ALQAYSAR PALACE
01.2015 - 01.2018
Bachelor of English Literature -
Damascus University, Syria
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