OHSEM BAIG
Dubai
Summary
Accomplished professional with extensive expertise in merchandising, visual merchandising, and brand promotion. Proficient in MS Office applications including Word, Excel, and PowerPoint. Demonstrates strong skills in cash handling, barcode scanning, and customer enquiry handling. Adept at B2C sales and service with a confident communication style. Committed to leveraging product expertise to drive brand success and enhance customer satisfaction.
Overview
19
19
years of professional experience
Work history
Retail sales associate
JK National Stores Canon-Dubai
Dubai, UAE
07.2024 - Current
- Advised customers on product selection based on their needs.
- Dealt with returns, ensuring customer satisfaction.
- Provided product knowledge to customers for informed purchases.
- Managed stock levels for optimal store performance.
- Participated in staff meetings contributing valuable insights for improvement.
- Boosted store reputation with excellent customer service skills.
- Assisted in visual merchandising, improving shop floor appeal.
- Conducted inventory checks to ensure stock accuracy.
- Contributed to sales targets through active promotion of products.
- Updated product labelling and pricing to reflect discounts and offers.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Managed customer lines for minimum wait times and high satisfaction.
Business Development Manager
ORIENT INSURANCE
Dubai
02.2023 - 01.2024
- Managing New as well as existing client portfolio for all lines of insurances.
- Reporting to SVP directly for all corporate as well as individual portfolio.
- Conducting sales activities and implementing strategies to increase market share and upsell the company product.
- Achieving projected targets & preparing management reports.
- Achieve Sales objectives consistent with business.
- Manage partners network & relationship development with customers and suppliers.
- Monitor the market trends, report on market and competitor activities.
- Prepare weekly and quarterly reports on a regular basis to exercise operational control over sales performance.
- Ensure maximum returns on sales transactions for products in the company portfolio.
- Work closely with Sales coordination and Technical department from proposal submission to obtaining orders.
Administrative Assistant
DUBAI ELECTRICITY AND WATER AUTHORITY (DEWA)
Dubai
01.2009 - 04.2022
- Through understanding of office management procedures.
- Analytical abilities and aptitude in problem solving.
- Organizing the office and assisting colleagues to optimize the workstations /desktops.
- Maintaining the documents hardcopies/softcopies and recording in files and computer.
- Sorting and distributing communications (letters, memos etc.) in a timely manner.
- Using 'back-office' computer systems (ERP software) and Smart Document software.
- Monitor level of office supplies and handle shortages.
- Schedule and plan meetings with internal/external departments/parties.
- Deputed as a Safety Fire Warden, ensuring all the guidelines and protocols during emergency.
- Coordinate with other Divisions / Departments in various administrative works.
- Acting as a First Aid responder and maintaining the required first aid box.
- Perform receptionist duties when required.
- In addition to regular office tasks, volunteering, etc., extending good support and taking responsibility for IT and equipment related arrangements.
- As a team player sharing experience and know-how with colleagues for Smart application configuration and usage like TV, projector, IPads, printers, mirroring, new PC set up, etc.
Sales Executive
DIESEL STORE
Dubai
01.2008 - 12.2008
- Lead by an example on sales floor to ensure that the highest levels of customer service are delivered throughout the store.
- To ensure all customers entered inside the store are greeted and customer requirements are fulfilled.
- Support team members to ensure they achieve their individual sales target and collectively contribute for store sale.
- Take initiative to train team members and enhance their product knowledge in order to develop their knowledge and gain confidence.
- Tracking fast- and slow-moving products from section and highlight to management with an action plan.
- Communicate with customers to assess their needs, provide assistance in satisfying those needs and meetings or surpassing customers' expectations.
Sales and Cashiering Executive
FATIMA COLLECTION
Goa, INDIA
02.2006 - 11.2007
- Ensure monthly targets are achieved.
- Handle entire cashiering management at store.
- Responsible for store day end closing activity.
- Ensure section assigned is maintained as per SOP.
Education
H.S.S.C -
Delhi Board
Skills
- MS- OFFICE (WORD, EXCEL, POWERPOINT)
- Visual merchandising
- Merchandising expertise
- Product expertise
- Confident communicator
- B2C sales and service
- Customer enquiry handling
Languages
ENGLISH
Advanced
C1
HINDI
Advanced
C1
URDU
Advanced
C1
Personal Information
- Nationality: Indian
- Marital status: Married
- Visa status: Residence Visa
Custom
Holder of UAE valid Driving License Since,2013
Timeline
Retail sales associate
JK National Stores Canon-Dubai
07.2024 - Current
Business Development Manager
ORIENT INSURANCE
02.2023 - 01.2024
Administrative Assistant
DUBAI ELECTRICITY AND WATER AUTHORITY (DEWA)
01.2009 - 04.2022
Sales Executive
DIESEL STORE
01.2008 - 12.2008
Sales and Cashiering Executive
FATIMA COLLECTION
02.2006 - 11.2007
H.S.S.C -
Delhi Board
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