Okanda Deshan Silva
Dubai,UAE
Summary
Highly skilled professional with extensive expertise in communication, collaboration, and conflict resolution, complemented by strong analytical thinking and problem-solving abilities. Proficient in time management, multitasking, and adaptability, with a proven ability to work under pressure while maintaining a service-oriented mindset. Demonstrates exceptional interpersonal effectiveness and relationship-building aptitude, excelling in VIP clientele management, travel arrangements, and restaurant bookings. Adept at utilising MS Office and Adobe Illustrator to enhance documentation and operational efficiency. Committed to delivering excellence through flexibility, independence, and a hardworking approach while fostering team success through effective leadership and knowledge of local areas.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Concierge
The Address Downtown
Downtown, Dubai, Dubai
09.2023 - Current
- Delivered exceptional service to VIP guests, consistently surpassing expectations.
- Coordinated transportation for timely airport transfers and guest mobility.
- Maintained current knowledge of local attractions and restaurants for tailored recommendations.
- Responded swiftly to guest inquiries, ensuring effective communication and satisfaction.
- Upheld hotel brand image through professional guest interactions.
- Organised special requests with meticulous attention to detail.
- Greeted and checked in guests promptly, managing incoming calls efficiently.
- Ensured seamless operations for daily concierge activities through close collaboration with hotel staff.
- Handled complaints professionally, resolving issues promptly.
- Worked closely with hotel staff to ensure consistent communication flow.
F&B Expert
W The Palm
Dubai, UAE
03.2022 - 01.2026
- Greeting customers and present menus
- Making menu recommendations, addressing questions
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
- Proactively checking with customers in case they need something or when they need to make additional orders.
- Providing excellent 5-star quality service to customers.
Marketing Executive
Emerging Media
10.2021 - 01.2022
- Developed strategies to match customer requirements
- Conducted market research and analysis to evaluate trends, brand awareness and competition ventures.
- Engaged with the marketing campaigns to promote product & services.
- Organised product launches, successfully generating public interest.
- Coordinated with sales team to ensure alignment of marketing strategies and goals.
- Identified potential market opportunities through extensive market research and analysis.
Customer Service Executive
Softlogic International (Pvt) Ltd.
06.2018 - 08.2021
- Performing Customer support for Dialog Customers in the Dialog Franchise Network.
- Attending to customer issues and needs in terms finding solutions.
- Interacting in Dialog with meeting the required KPI's contributing towards the monthly targets set for Dialog outlets.
- Engaging in selling products and services.
- Keeping record of customer accounts and file documents.
- Managing database of customers.
- Preparing communications, such as memos, emails, invoices, reports and other correspondence.
- Answering calls and greeting visitors.
Education
Postgraduate Diploma - Marketing
SLIM
Colombo / Srilanka 04/2017 - 05/2020
Certification - Certificate Of Service Marketing
SLIM
Colombo, Srilanka 03/2021 - 06/2021
Level 2
Dubai Way
Dubai / United Arab EmiratesCertificate - CPITA
SLIIT
Colombo SrilankaSkills
- Fluent Speaking / Written In English
- Communication and collaboration
- Risk management
- Time management
- Flexibility and adaptability
- Analytical thinking
- Problem solving
- Documentation skills
- Learning agility
- Ability to work under pressure
- Multitasking proficiency
- Independence and diligence
- Willingness to work extra hours
- MS Office proficiency
- Adobe Illustrator expertise
- Team management skills
- Service-oriented mindset
- Bell services interaction
- Interpersonal effectiveness
- Knowledge of local area
- Patience and positivity
- Relationship building aptitude
- VIP clientele management
- Travel arrangement expertise
- Restaurant booking skills
- Telephone etiquette
Certification
- Customer Service Induction Training Program, Customer Service Training Academy of Dialog Axiata PLC
- Certificate in Service Marketing (CSM), Sri Lanka Institute of Marketing - (SLIM)
- CPITA course, Sri Lanka Institute of Information Technology- (SLIIT)
Personal Information
- Passport Number: N9254152
- Citizenship: Sri Lankan
- Date of birth: 04-01-1998
- Nationality: Sri Lankan
- Work Permit: Employed
- Visa status: Employed
- ID Type: Emirates ID
- ID Number: 784-1998-8730727-2
Custom Section
784-1998-8730727-2
Timeline
Concierge
The Address Downtown
09.2023 - Current
F&B Expert
W The Palm
03.2022 - 01.2026
Marketing Executive
Emerging Media
10.2021 - 01.2022
Customer Service Executive
Softlogic International (Pvt) Ltd.
06.2018 - 08.2021
Postgraduate Diploma - Marketing
SLIM
04/2017 - 05/2020
Certification - Certificate Of Service Marketing
SLIM
03/2021 - 06/2021
Level 2
Dubai Way
Certificate - CPITA
SLIIT