OKECHI MATTHEW OKEAHIALAM
Sharjah,United Arab Emirates
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Waiter
Shakespeare and Co., Al Majaz Waterfront
Sharjah, UAE
2023.01 - 2025.09
- Managed over 60 customer calls per day
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Liaised with kitchen staff for prompt order delivery to customers.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Delivered excellent customer service through friendly and polite interaction.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Waiter
Damac Hill 2 Hotel
Dubai, UAE
2020.02 - 2022.10
- Worked collaboratively with kitchen staff for efficient service delivery.
- Accommodated special dietary requests, enhancing customer dining experience.
- Helped reduce waiting times by swiftly clearing tables after use.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Increased order value by upselling sides, drinks and desserts.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Stayed up to date on menu changes to accurately answer customer queries.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Education
Bachelor's Degree - Computer Science
Imo State University Owerri
Owerri, NigeriaSkills
- Control Time Management & Multitasking
- Health and safety standards
- Customer service-oriented
- Positive attitude
- International & African Cuisine
- Kitchen Staff Training & Supervision
- Inventory Management & Cost
- Team Collaboration in Multicultural Environments
- Service mindedness
- Serving techniques
- Alcoholic beverage serving laws
Certification
First Aid & Fire Safety Training
LANGUAGES
Very good in English
Intermediate
English
Intermediate
PERSONAL DETAILS
Nationality: Nigeria
Affiliations
- Cooking
- Reading
Accomplishments
Best Staff Of The Rear
Timeline
Waiter
Shakespeare and Co., Al Majaz Waterfront
2023.01 - 2025.09
Waiter
Damac Hill 2 Hotel
2020.02 - 2022.10
Bachelor's Degree - Computer Science
Imo State University Owerri