Oksana Ivanova
Dubai
Summary
Sales professional with a background in luxury fashion and high-end customer service. Over the past 7+ years, I’ve worked with brands like Miu Miu (Prada Group) and the Chalhoub Group, building trusted relationships with VIP clients, driving sales above targets, and delivering a personal experience that keeps clients coming back. I bring a mix of storytelling, attention to detail, and persistence.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Client Advisor
Miu Miu, Prada Group
Dubai
03.2018 - Current
- Constantly overachieve sales targets, with more than half of sales generated through private appointments with my loyal clients.
- Built a personal client book, turning first-time buyers into VICs.
- Attend Miu Miu Fashion show in Paris with my VIC.
- Use storytelling to introduce clients to the brand and build excitement around collections.
- Provide weekly feedback on what’s selling (and what isn’t), supporting the buying team while they place orders
Sales Executive
Chalhoub Group, “Level” Concept
Dubai
04.2016 - 04.2018
- Approached and engaged clients to understand their needs and guide them toward the right products.
- Held one-on-one appointments with VIP customers, ensuring a tailored luxury experience.
- Built and maintained a customer database, keeping regular contact with loyal clients.
- Took care of visual merchandising, replenishment, and presentation standards.
Customer Service Agent
Ski Dubai
Dubai
11.2014 - 04.2016
- Helped guests with bookings, membership queries, and complaints.
- Handled cash transactions and reconciliations daily.
- Supported VIP guests and international media visitors.
- Assisted managers with daily operations and coordination.
- Led tours for international groups, ensuring a smooth and enjoyable experience.
Education
Master of Arts - Foreign Languages & Translation
Donetsk National University
Donetsk, Ukraine 09.2009 - 07.2014
Skills
- Luxury sales
- Clienteling
- VIP relationship building
- Private appointments
- Customer service
Languages
Russian
First Language
English
Advanced
C1
Timeline
Client Advisor
Miu Miu, Prada Group
03.2018 - Current
Sales Executive
Chalhoub Group, “Level” Concept
04.2016 - 04.2018
Customer Service Agent
Ski Dubai
11.2014 - 04.2016
Master of Arts - Foreign Languages & Translation
Donetsk National University
09.2009 - 07.2014