Summary
Overview
Work History
Education
Timeline
Generic
Oksana Shcherbak

Oksana Shcherbak

Abu Dhabi

Summary

F & BPROFESSIONAL Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around the world. Food service professional adapt at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development

Overview

17
17
years of professional experience

Work History

Store General Manager

Laduree
08.2023 - Current
  • Increased store profitability by implementing cost-saving measures and optimizing inventory management.
  • Developed and executed successful sales strategies to increase revenue and meet company targets.
  • Expanded product offerings based on customer feedback surveys, resulting in increased sales revenue from diversified merchandise selection.
  • Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
  • Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.
  • Oversaw visual merchandising efforts to create an appealing store atmosphere that drove customer engagement and increased sales conversions.
  • Managed team by providing leadership, direction and continued development opportunities.

Multi Unit Manager,

Jones the Grocer
07.2021 - Current
  • Collaborated with team members to achieve target results.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
  • Planned and executed new strategies to increase sales.
  • Prepared range of written communications, documents and reports.
  • Inspected products and services to comply with quality standards.
  • Measured and accurately processed materials to minimise wastage.
  • Developed ongoing programmes using good team communication and collaboration.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Diffused challenging situations using conflict management techniques.
  • Implemented more efficient processes and reduced wasted resources.
  • Optimised team training and staff development.
  • Built and maintained courteous and effective working relationships.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Planned rotas to maintain high service levels while minimizing payroll

Pre opening General Manager

Montauk Boutique Cafe
10.2020 - 07.2021
  • Ensure profitable operations
  • Set the budget
  • Cost control
  • Achieve outlet business goals
  • Accurately forecast business demands
  • Deal with suppliers
  • Work with management to develop & execute the marketing plan
  • Ensure the manning schedule is up to date
  • Oversee regular preventative maintenance
  • Maintain outlet safety

Pre opening Restaurant Manager

L'ETO
07.2018 - 08.2020
  • Led and directed team members on effective methods, operations and procedures
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Correctly calculated inventory and ordered appropriate supplies
  • Carefully interviewed, selected, trained and supervised staff.

Pre opening Assistant Manager

Bread Street Kitchen by Gordon Ramsay
04.2015 - 08.2017
  • Maintained positive, professional working environment to optimise staff and customer satisfaction.
  • Developed long-term training strategies for new and existing employees across multiple departments.
  • Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
  • Implemented strict quality standards for consistent company representation across multiple channels.
  • Implemented staffing strategies to secure qualified personnel to meet business demands.
  • Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
  • Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences.
  • Oversaw employee recognition programme to encourage professional development and high performance.
  • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
  • Helped senior management plan and carry out daily operations and meet key objectives.
  • Protected and enhanced company reputation, promoting mission and values in all professional interactions.

Restaurant Supervisor

Mulligans Irish Pub Singapore
07.2013 - 03.2015
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Implemented new team onboarding program, reducing training time from 4 weeks to 2
  • Developed new process for employee evaluation which resulted in marked performance improvements
  • Performed initial client assessment and analysis to begin research process.

Restaurant Manager

All Day Dining, Rixos Prykarpattia
06.2012 - 06.2013
  • Recruiting, training and supervising staff
  • Agreeing and managing budgets
  • Planning menus
  • Overseeing stock levels
  • Handling customer enquiries and complaints
  • Problem solving
  • Keeping statistical and financial records
  • Handling administration and paperwork.

Restaurant Waitress

Paramaunt Fine Foods
10.2010 - 04.2012
  • Supervised 2 teams of 8 people each
  • Checking inventory and filling up forms
  • Establish methods to meet work schedules
  • Maintain records of stock, repairs, sales and wastage
  • Train staff in job duties and sanitation and safety procedure.

PA, Office Manager /Interpreter

Spetzodiah Boryslav
07.2007 - 09.2009
  • Responsible for doing paper work in the office
  • Interpreted form German and English into Ukrainian and vice versa
  • Dealing with potential clients
  • Leading the main conferences
  • Responsible for phone calls and email correspondence.

Education

USA cheese master - HOTEL AND RESTAURANT ASSOSIATE

ICCA
Dubai, UAE
2022

Level 3 Food Safety Training -

Higfield College
Dubai
2021

Bachelor - Business Administration

National University of Oil And Gas
Ivano Frankivsk, Ukraine
06.2010

Timeline

Store General Manager

Laduree
08.2023 - Current

Multi Unit Manager,

Jones the Grocer
07.2021 - Current

Pre opening General Manager

Montauk Boutique Cafe
10.2020 - 07.2021

Pre opening Restaurant Manager

L'ETO
07.2018 - 08.2020

Pre opening Assistant Manager

Bread Street Kitchen by Gordon Ramsay
04.2015 - 08.2017

Restaurant Supervisor

Mulligans Irish Pub Singapore
07.2013 - 03.2015

Restaurant Manager

All Day Dining, Rixos Prykarpattia
06.2012 - 06.2013

Restaurant Waitress

Paramaunt Fine Foods
10.2010 - 04.2012

PA, Office Manager /Interpreter

Spetzodiah Boryslav
07.2007 - 09.2009

USA cheese master - HOTEL AND RESTAURANT ASSOSIATE

ICCA

Level 3 Food Safety Training -

Higfield College

Bachelor - Business Administration

National University of Oil And Gas

Similar Profiles

CREATE PROFILE
Oksana Shcherbak