Ola Khalife
Dubai
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Dubai Design District
02.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management office to satisfy customers.
HR Assistant
Manar Al Omran - Formwork & Scaffolding
12.2021 - 05.2022
- Prepare NOC for Umrah, driving license, salary certificates, booking air tickets.
- Assist with recruitment process by identifying candidates.
- Resolve issues as fast as possible such as interview cancellations.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Schedule interviews and balancing calenders for interviews and candidates.
- Update Hr database (e.g. new hires, annual leaves and sick leaves.)
- Collaborate with the recruiter to post job ads on careers page and process incoming resume's.
- Prepare Hr payment bills (e.g. electricity & water, Emicool, Salik).
- Prepare orientation for new employees by sharing onboarding packages and explaining company policies.
- Uploading invoices through system (E-Promis - ERP)
Executive Secretary
Manar Al Omran - Formwork & Scaffolding
02.2019 - 05.2022
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Schedule meetings and arrange conference rooms.
- Alert managers about cancellations or new meetings.
- Handled daily scheduling tasks and provided administrative support for entire departments.
- Greet and receive visitors.
- Maintain office procedures.
- Operate office equipments, such as photocopy machine and scanners.
- Receive phone calls and relay messages.
- Handle confidential documents ensuring they remain secure.
- Responsible for stationaries in all branches and upload the request, receive and get it approved on ERP system(E-promis)
Call Center /Front Desk Receptionist
Emirates Institute For Banking And Finance
06.2016 - 08.2016
- Informing new and exiting customers about the available and new courses.
- Calling existing students to confirm if they want to continue the studies.
- Assisting new students about the timings and the institute facility.
- Handled 2000 callbacks.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Internship Student
Invest Bank
06.2014 - 07.2014
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintain up-to-date knowledge about bank products and services.
- Inform customers about investment options and advantages.
- Calling customers regarding their new bank account.
- Cheque deposit procedure.
- Opening new files for new customers.
- Advise new customers about loans, mortgage options.
Education
Diploma - Banking And Finance
Emirates Institute For Banking And Financial
Sharjah2015
Skills
- Security awareness
- Information Protection
- Office equipment operations
- Greeting and Seating Clients
- Task Prioritization
- Problem-Solving
- Adaptability and Flexibility
- Relationship Building
- Team Collaboration
- Multitasking Abilities
- Administrative Support
Certification
- Basic first aid Certificate.
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Receptionist
Dubai Design District
02.2023 - 02.2024
HR Assistant
Manar Al Omran - Formwork & Scaffolding
12.2021 - 05.2022
Executive Secretary
Manar Al Omran - Formwork & Scaffolding
02.2019 - 05.2022
Call Center /Front Desk Receptionist
Emirates Institute For Banking And Finance
06.2016 - 08.2016
Internship Student
Invest Bank
06.2014 - 07.2014
Diploma - Banking And Finance
Emirates Institute For Banking And Financial
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