Ola Khalife
Dubai,United Arab Emirates
Summary
Highly organized and professional Sales Coordinator and Front Desk Specialist with extensive experience in sales support, visitor management, office administration, and HR assistance. Proven track record in SPA documentation, client service, multi-tenant office coordination, executive support, and administrative processes. Skilled in client relations, document control, time management, and confidentiality, with a strong ability to enhance operational efficiency and ensure smooth front-desk and sales operations
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work history
Sales Coordinator
Majid Al Futtaim - Ghaf Woods
Dubai, UAE
2025.01 - Current
- Coordinated sales activities and managed Sales & Purchase Agreement documentation, ensuring compliance and accuracy.
- Tracked deal progress and ensured timely approvals and client follow-ups.
- Generated payment links for clients and monitored outstanding payments.
- Collaborated with finance, compliance, and operations teams to ensure efficient sales transaction processing.
Senior Receptionist
Majid Al Futtaim - Tilal Al Ghaf
Dubai, UAE
2024.06 - 2024.12
- Welcomed clients and visitors, directing them to appropriate staff while maintaining a professional front-desk presence.
- Oversaw reception operations, managing brochures, marketing materials, and ensuring a welcoming environment.
- Coordinated SPA signings and appointments, ensuring the timely participation of all parties.
- Handled client inquiries and escalations with empathy, guided junior staff, and maintained confidentiality in all interactions.
Front Desk Coordinator
Dubai Design District
Dubai, UAE
2023.02 - 2024.02
- Welcomed and assisted visitors, guests, and employees of tenant companies, providing accurate information and professional front desk support.
- Monitored visitor access, issued badges, and maintained logs to ensure office security and confidentiality.
- Managed front desk operations, including phone calls, walk-ins, and maintaining a professional reception area.
- Handled inquiries and escalated issues when necessary, ensuring a positive experience for all office visitors.
HR Assistant
Manar Al Omran- Formwork & Scaffolding
Dubai, UAE
2021.12 - 2022.05
- Prepare NOC for Umrah, driving license, salary certificates, booking air tickets.
- Assist with recruitment process by identifying candidates.
- Resolve issues as fast as possible such as interview cancellations.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Schedule interviews and balancing calendars for interviews and candidates.
- Update Hr database (e.g., new hires, annual leaves, and sick leaves.)
- Collaborate with the recruiter to post job ads on careers page and process incoming resumes.
- Prepare Hr payment bills (e.g., electricity & water, Emicool, Salik).
- Prepare orientation for new employees by sharing onboarding packages and explaining company policies.
- Uploading invoices through system (E-Promis - ERP)
Executive Secretary
Manar Al Omran- Formwork & Scaffolding
Dubai, UAE
2019.02 - 2022.05
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Schedule meetings and arrange conference rooms.
- Alert managers about cancellations or new meetings.
- Managed daily scheduling tasks and provided administrative support for entire departments.
- Greet and receive visitors.
- Maintain office procedures.
- Operate office equipment, such as photocopiers and scanners.
- Receive phone calls and relay messages.
- Manage confidential documents ensuring they remain secure.
- Responsible for stationeries in all branches and upload the request, receive, and get it approved on ERP system(E-prom's)
Call Centre/ Front Desk Reception
Emirates Institute for Banking and Finance
Sharjah, UAE
2016.06 - 2016.08
- Inform new and existing customers about available and new courses, providing detailed information to help them make informed decisions.
- Assist new students with information regarding course timings and institute facilities.
- Answer general inquiries and direct clients to the appropriate departments or offices as needed.
- Handle and manage up to 2000 callbacks efficiently and professionally.
- Welcome customers with friendly greetings and a professional demeanour.
- Gather the nature of each visitor's purpose and direct them to the specific offices or staff members as required.
- Complete data entry tasks and maintain accurate and up-to-date records to ensure easy retrieval and organization.
Education
Diploma - Banking And Finance
Emirates Institute for Banking & Finance (EIBFS)
Sharjah 2012/2012 - 2014.01
Skills
- Visitor & Guest Management / Client Service
- SPA Coordination & Scheduling
- Office & Front Desk Operations
- Employee Records & Administrative Support
- Professionalism & Confidentiality
- Time Management & Problem-Solving
Certification
Basic First Aid Certificate.
Language
Arabic – Proficient
English – Advanced
References
References available upon request.
Timeline
Sales Coordinator
Majid Al Futtaim - Ghaf Woods
2025.01 - Current
Senior Receptionist
Majid Al Futtaim - Tilal Al Ghaf
2024.06 - 2024.12
Front Desk Coordinator
Dubai Design District
2023.02 - 2024.02
HR Assistant
Manar Al Omran- Formwork & Scaffolding
2021.12 - 2022.05
Executive Secretary
Manar Al Omran- Formwork & Scaffolding
2019.02 - 2022.05
Call Centre/ Front Desk Reception
Emirates Institute for Banking and Finance
2016.06 - 2016.08
Diploma - Banking And Finance
Emirates Institute for Banking & Finance (EIBFS)
2012/2012 - 2014.01