Ola Nabil Mohamed

• Engage with clients to understand their preferences and requirements for leisure activities and transportation needs
• Arrange bookings for various leisure activities such as tours, excursions, events, and recreational experiences
• Coordinate transportation services for all the guest all over RAK and do the roster daily for drivers
• Promote special offers, packages, and discounts on activities and transportation services to enhance sales and client satisfaction
• Maintain strong relationships with activity providers, tour operators, and transportation companies
• Handle emergency situations or unforeseen circumstances with composure and efficiency.
• Developed organisational policies for administrative oversight and internal controls.
• Organised financial and operational data to help with yearly budgeting and planning.

Manages day-to-day operations, ensuring the quality, standards and meetings. Provides immediate assistance to guests as requested. Records guest issues in the guest response tracking system. Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Handling All the top luxuries guest

• Managed costs and billing, resolving financial discrepancies effectively through organisational management of account information.
• Monitored and proactively replenished office supply inventory for seamless operations.
• Updated office management on team's activities and progress at weekly meetings.
• Evaluated personnel performance to complete development reviews, addressing concerns and making progress recommendations.
• Processed invoices and financial data with strong eye for detail.
• Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Expertly handled customers' objections, complaints and comments, ensuring feedback was promptly actioned prior to guests' departure.