Olabode J. Alade
Waiter
Al ain,Abu Dhabi
Summary
Enthusiastic and customer service-oriented Waiter eager to contribute to team success through hard work, attention to detail and strong organizational skills eager to secure entry level waiter position. Clear understanding of the food & beverage ethics and training in food handling. Motivated to learn, grow and excel in Hospitality industry. Vast with OPERA, MICROS & SAPAAD, Team management and training, Customer- Centric.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
Work History
Captain Waiter(Pre-opening)
Rain Cafe. AL AIN
ABU DHABI
02.2021 - Current
- Organize and supervise assigned Café station with view to providing fast and efficient food and beverage service, involving customers such as welcoming guests, ordering, delivering the food & beverages and supervise financial transactions
- Train and supervise Café servers to give high standards of service in terms of time, quality and personalization
- Successfully performed as Manager on duty for most weekdays day shift, and managed schedule for servers, cashiers and bussers for staffs of 36.
- Supervises miss-eon-place assigned station to ensure smooth service during operation
- Inspect table layouts in station to ensure that it meet standard set
- Check and ensure serviceability of equipment and furniture
- Sell food and beverage so as to meet Café budgets
- Always available to answer any questions regarding menu and assist with menu selections, also anticipate any unexpected guest need and reacts promptly and tactfully
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm
- Ensure guest are serviced within specified time
- Control inventory of cutlery and service equipment allotted to station
- Assign duties ensuring equity of work
- Ensure that staff meets hygiene and discipline standards
- Record transaction / orders in Point of Sales systems at time of order
- Communicate with kitchen regarding any menu questions, length of wait and product availability and also communicate additional meal requirements, allergies, dietary needs, and special requests to kitchen
- Perform shift closing on Point of sales terminal and tally cash and credit card settlements
- Ensures that restaurant is always kept clean and organized, both at front as well as back of house areas
- Ensures that Café standards and SOP's are consistently implemented
- Work with fellow staffs and manager to ensure that Café achieves its full potential
- Completes daily responsibilities that are set for each individual shift and also complete closing duties, including restocking items, turning off lights.
- Conducts monthly inventory checks on all operating equipment and supplies and any other duties related to food and beverage service assigned by supervisor/manager.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Drove operational improvements which resulted in savings and improved profit margins.
Supervisor/Assistant Manager of Operations
Southpaw Lounge
LAGOS
02.2019 - 09.2019
- Overseeing several aspects of running restaurant business Ensuring cleanliness of plates, flatware, kitchen, and guest area Inspecting light fixtures and safety instruments are functional Provided excellent guest experience and improved business of restaurant Managing staff and maintaining relationship with suppliers Hiring, training, and managing employees and ensuring customer satisfaction
- Lead spokesperson at all company events such birthdays, bridal showers, after party events grossing over 285,000 local currency.
- Approving leaves and overtime of employees
- Inform employees about daily events, and conduct pre-shift meetings to ensure clarity about upcoming events
- Supervise credit policy procedures and cash handling
- Perform any duty request by Management to ensure effective and efficient dining operations Assist in scheduling staff, voids/closing comps, liquor pulls, cutting and staffing levels, checking out Blues
- Buster and bar staff at end of shift
- Supervise all hourly staff and Seasonal Supervisory staff, provide work direction, performance reviews, and coaching team.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Captain Waiter
Radisson Blu Hotel. Ikeja, LAGOS
01.2018 - 12.2018
- Looking after guests and attending to their needs during visit
- Welcoming guests, escorting them to their table and informing them of any special offers, monthly and weekly promotions or meals
- Providing excellent customer services that promote satisfactory and seating guests to their tables
- Coordinated with catering staffs on parties to cater for 280 persons.
- Develop professional relationship with guests and generate business through friendly demeanor
- Preparing of detailed inventory and outlet requisition for both food and beverages and restocking breakfast consumables into the cabinet’s and chillier, and arranging according to LIFO method Assisting in training of new F&B employees in making signature coffee and bar-tending skills
- Taking food and drinks orders
- Describe menu items / daily specials and provide recommendations when requested; accurately relay various ingredients and cooking methods employed
- Competently and accurately process charges, produce bills and collect payments
- Check and complete financial transactions for other staff members
- Record and monitor transactions in MICROS system to ensure delivery of prompt service
- Consistently monitor compliance with health and safety policies and procedure
- Check guests’ identifications to ensure each guest meet minimum age requirements for consumption of alcoholic beverages
- Mix ingredients, such as soda, water, sugar, and bitters, in order to prepare cocktails, mock-tails and other drinks
- Clear tables or counters after customers have finished dinning
- Prepare silverware, set up food stations or set up dining areas to prepare for next shift
- Maintained cleanliness in dining area.
- Performing cashiering and accounting reports at every close of shift and business.
- Trained and managed dining room staff with diverse service backgrounds.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
Waiter/Reservation Agent
Mugg & Bean. ABU DHABI UAE
01.2015 - 12.2017
- Serve food or beverages to customers and prepare or serve specialty coffee at tables as required
- Effectively communicate with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Performed closing duties, including restocking items and reconciliation of cash drawer
- Increased sales by 30% due to social media marketing, diligence, friendly service, and prompt response to inquiries
- Accurately record orders and partner with team members to serve food and beverages that exceeds guests’ expectations
- Effectively use items in stock to decrease waste and increase profits
- Inquire about customer’s satisfactions, anticipate additional needs and happily fulfilled requests
- Work closely with managers to improve reception etiquette.
- Increased customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Met with chef to review daily specials and menu changes
Bar Waiter
Eko Hotel and Suites
Lagos
01.2006 - 09.2010
- Responsible for serving food and beverages to guests at bar
- Managed over 65 customer calls per shift.
- Monitoring bar environment by constantly altering its temperature, lighting, and music TV channels
- Mixing and serving alcoholic beverages to customers
- Creating beverage lists, menus and drink promotions
- Following all safety and sanitation policies when handling food and beverages
- Checking customer’s identification to confirm guest are legally able to consume alcohol
- Monitoring intake of alcohol by guests and prohibiting sale of alcohol to those who are intoxicated
- Engaging guests in conversation
- Up-selling food and beverages to guests
- Preparing cocktails and other drinks.
- Taking food and beverage orders from guests
- Maintaining appropriate stock levels for bar
- Taking money from customers and processing all card payments
- Moving, lifting, carrying, pushing and pulling stock, chairs and tables around
- Communicating with guests and making them feel appreciated
- Ensuring that customers receive efficient and prompt service
- Maintaining cleanliness of bar area, as well as bar glasses and utensils
- Restocking bar when necessary.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Education
Diploma - Food & Beverage Management
Universita Bocconi. (ITALY)
ITALY 08.2022 - Current
International General Certificate - Occupational Health & Safety
NEBOSH
United Kingdom 02.2022 - 04.2022
Certificate - Food And Safety
Essential Food & Safety Training
Abu Dhabi, UAE 02.2022 - 02.2022
Bachelor of Science - Economics
University of Ado-Ekiti
Ekiti State, Nigeria 09.2009 - 08.2014
Diploma - Desktop Publishing
New Horizon Computer Institute.
Lagos State, Nigeria 01.2004 - 01.2005
West African Senior Certificate (WASSCE) - Science Education
Saint Joseph Secondary School
Lagos State, Nigeria 09.1997 - 07.2003
Skills
Captain Client Database
Timeline
Diploma - Food & Beverage Management
Universita Bocconi. (ITALY)
08.2022 - Current
International General Certificate - Occupational Health & Safety
NEBOSH
02.2022 - 04.2022
Certificate - Food And Safety
Essential Food & Safety Training
02.2022 - 02.2022
Captain Waiter(Pre-opening)
Rain Cafe. AL AIN
02.2021 - Current
Supervisor/Assistant Manager of Operations
Southpaw Lounge
02.2019 - 09.2019
Captain Waiter
Radisson Blu Hotel. Ikeja, LAGOS
01.2018 - 12.2018
Waiter/Reservation Agent
Mugg & Bean. ABU DHABI UAE
01.2015 - 12.2017
Bachelor of Science - Economics
University of Ado-Ekiti
09.2009 - 08.2014
Bar Waiter
Eko Hotel and Suites
01.2006 - 09.2010
Diploma - Desktop Publishing
New Horizon Computer Institute.
01.2004 - 01.2005
West African Senior Certificate (WASSCE) - Science Education
Saint Joseph Secondary School
09.1997 - 07.2003
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