Mudashiru Oladipupo

Dubai,United Arab Emirates

Your most unhappy customers are your greatest source of learning.

Bill Gates

Summary

Driven professional with proactive approach to client relations and customer satisfaction. Demonstrates strong communication and problem-solving skills, ensuring seamless service delivery. Ready to enhance client experiences and foster long-term relationships.

Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems.

Overview

years of professional experience

Work History

Client Services Specialist

The Cobbler

Dubai, UAE

07.2023 - Current

Enhanced client relations by effectively managing a high volume of inbound calls.
Streamlined internal processes for improved efficiency and quality of service.
Ensured customer satisfaction with comprehensive product knowledge.
Conducted routine follow-ups on client accounts, maintaining strong relationships.
Delivered exceptional customer service, handling complaints with professionalism and care.
Managed complex client queries to resolve any outstanding issues swiftly.
Built positive customer rapport through friendly, professional communication.
Established clear lines of communication with clients to foster long-term business relationships.
Followed up customer queries to check provided solutions met expectations.
Improved customer satisfaction ratings through responsive query resolution.

Quality Control Officer

THE COBBLER

DUBAI, UAE

07.2020 - 07.2023

Prioritized and managed several activities simultaneously
Analyzed failure, corrective and preventive actions to respond to operational customer complaints.
Maintained Quality Inspection and Surveillance Report.
Generated summary reports and trend analysis reports.
Created and maintained several databases to track statistical data.
Oversaw department by supervising daily operations, providing technical support and coordinating personnel.
Inspected items and compared against standards to meet regulatory requirements.
Assessed products or services to evaluate conformance with quality standards

Education

HIGH SCHOOL DIPLOMA -

AGIDINGBI SENIOR GRAMMAR SCHOOL, LAGOS

05-2014

Skills

Analytical Skills
Professional Manner
Attention To Detail
Time Management and Planning
Active Listening
Empathy

Communication
Active Listening
Adaptability
Emotional Intelligence
MS office suite proficiency

Timeline

Client Services Specialist - The Cobbler

07.2023 - Current

Quality Control Officer - THE COBBLER

07.2020 - 07.2023

AGIDINGBI SENIOR GRAMMAR SCHOOL - HIGH SCHOOL DIPLOMA,