Olalekan Ibigbami
Dubai
Summary
Service-centric and detail-oriented restaurant supervisor with three years of experience in managing daily operations, training staff, and ensuring exceptional customer service. Possesses strong skills in scheduling, inventory management, and maintaining high levels of cleanliness and hygiene. Seeking an excellent restaurant supervisor position to leverage expertise in driving operational efficiency, enhancing customer satisfaction, and leading teams to success.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Moe's on the 5th
05.2021 - Current
- Controlled expenses and boosted profitability by managing food and labor costs.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
Waiter
Moe's on the 5th
09.2018 - 05.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Waiter
Sheraton Hotel
03.2016 - 08.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Science - Mathematics
Bowen University
Osun State, Nigeria06.2013
Skills
- Hospitality Management
- Health and Safety Standards
- Problem Resolution
- Performance Monitoring
- Service Quality
- Customer Service
- Reservation Coordination
- Service Quality Standards Evaluation
Languages
English
Bilingual or Proficient (C2)
Timeline
Restaurant Supervisor
Moe's on the 5th
05.2021 - Current
Waiter
Moe's on the 5th
09.2018 - 05.2021
Waiter
Sheraton Hotel
03.2016 - 08.2018
Bachelor of Science - Mathematics
Bowen University
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