Olawale Joel Onaolapo
Income Auditor
Dubai,إمارة الشارقةّ
Summary
An Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in different business software and Apps, A well-organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals concerning the organizational target.
Overview
8
8
years of professional experience
Work History
Night Auditor / Income Auditor
Al khoory Sky Garden
12.2021 - Current
- Managing overnight operations on the property with 279 guest rooms and 4 outlets.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepare credit card reconciliations to ensure all the transactions are properly posted in the system and approved.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Conducted root cause analyses on identified variances during the audit process, recommending corrective actions to prevent future occurrences.
- Conduct the system close and night run in Opera/Micros and prepare all the daily reports.
- Verify the approval form for F&B, complimentary rooms, late check out, early check in, Discounts and day use rooms
- Review and tally the Department of Tourism and Commerce Marketing (DTCM) report with opera
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generate trial balance and printed daily financial reports for the management to track hotel performance.
- Assisted in maintaining a strong internal control environment, conducting regular cashier audits and reviews of operational procedures.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
- Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
- Collaborated with sales team to resolve billing disputes, preserving important client relationships.
- Facilitated smoother cash flow by promptly addressing and resolving chargebacks and disputes.
- Generated and distributed monthly customer invoices and statements of account.
Front Desk Agent
Al khoory Sky Garden
05.2021 - 12.2021
- Ensuring excellent customer service by overseeing the front desk operations, including check-in and check-out procedures, handling guest inquiries and complaints, and providing assistance to guests throughout their stay improving guest feedback scores by 25%
- Understanding customer's needs and providing them with personalized solutions by suggesting activities and facilities for a memorable stay
- Assigning duties, scheduling shifts, training new employees, and maintaining a positive work environment improving the effectiveness of the organization ethics by 10%
- Monitoring room availability, handling reservations, and coordinating with the reservations team to ensure accurate booking information
- Oversee the allocation of room assignments and room changes
- Managing the daily financial transactions at the front desk, such as cash handling, credit card transactions, and billing, streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'
- Ensuring accurate record-keeping and reconciling accounts
- Ensuring the safety and security of guests and the property by implementing and enforcing security procedures and protocols as the sop
- Effective communication between guests and staff members and interdepartmental communication, handling communication with external stakeholders, travel agencies
- Compiling and analyzing front desk performance reports, occupancy rates, revenue data, and guest feedback
Guest Service Expert / Night InCharge
Lemon tree hotels
10.2019 - 04.2021
- Assisting and advising guests who may be choosing from a variety of room options also improving upgrades that increased revenue by 5%
- Making reservations for guest based on their various requirements and budgetary allowances
- Checking the availability of accommodation or transportation on the guest's desired travel dates
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest
- Processing payments and sending confirmation details to the guest
- Sorting out any issues that may arise with bookings or reservations
- Selling and promoting reservation services
- Answering any questions customers might have about the reservation process
- Up-selling, when appropriate, by informing guests of additional services or special packages
- Providing support to customers who may need to amend or cancel a reservation.
Guest Service Agent
Four Points by Sheraton by Marriott hotels
11.2018 - 10.2019
- Warm welcoming of the guests
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls with proper phone etiquette
- Ensure the reception area is tidy and presentable, with all necessary stationery and material
- Provide basic and accurate information in person and via phone/email with about 80 calls a shift
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep an inventory of stock
- Update calendars and schedule department meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Housekeeping Coordinator
Rixos bab al barh hotel and resorts
12.2016 - 07.2018
- Receive and record all lost articles found in the hotel with accurate recording
- Champion the Housekeeping Department’s responsibilities related to the inventory process by working closely with the Housekeeping Manager Assistant and Housekeeping Manager to maximize operational efficiency and to ensure the protection of hotel assets
- Ensures the cleanliness and maintenance of hotel facilities, including guestrooms and all public areas, b health and safety standards
- To answer approximately 50 calls on telephone as per hotel standards and etiquette
- Record every telephone call in a logbook/database noting the action taken, who is responsible and whom the call was received by
- Take key inventory to ensure all section keys/master keys are accounted for
- Run an in-house guest list, rollaway/crib report, and check-out list, from the Property Management System
- Verify room status and departure follow-ups
- Responsible for overseeing the effective operation of the Uniform Room alter and repair employee uniforms
- Maintain employee records regarding a number of uniforms issued, size, and repairs completed.
Education
Accounting And Finance
ACCA Student
UK02.2024
Diploma in accounting Fundamentals -
Corporate Finance Institution
Vancouver, Online06.2023
Diploma in Business administration -
Westford University
Sharjah, United Arab Emirates10.2020
Skills
- Recordkeeping
- Multitasking and Organization
- Expert in Opera PMS, Micros, Protel PMS, FMC, Mobile Guest Services
- Microsoft Office
- Advance Excel
- Strong Work Ethic
- Punctual and Dependable
- GSTS- Guest Satisfaction Tracking System, E-Signer
- Decision-Making
- Account Balancing
- Knowledge in Orchid, Open tech application
- Time Management and Teamwork orientation
- Account, payments Reconciliation and Financial Reporting
Personal Information
- Date of Birth: 06/04/1994
- Gender: Male
- Nationality: Nigerian
Drivinglicense
B, 05/21/2022, 05/21/2029
RTA, DUBAI
Languages
English
Advanced (C1)
French
Intermediate (B1)
Hobbies and Interests
- Team Sports: Regularly participate in soccer matches, promoting teamwork, communication, and leadership skills.
- Reading and listening to music.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Laptop
PMS
Timeline
Night Auditor / Income Auditor
Al khoory Sky Garden
12.2021 - Current
Front Desk Agent
Al khoory Sky Garden
05.2021 - 12.2021
Guest Service Expert / Night InCharge
Lemon tree hotels
10.2019 - 04.2021
Guest Service Agent
Four Points by Sheraton by Marriott hotels
11.2018 - 10.2019
Housekeeping Coordinator
Rixos bab al barh hotel and resorts
12.2016 - 07.2018
Accounting And Finance
ACCA Student
Diploma in accounting Fundamentals -
Corporate Finance Institution
Diploma in Business administration -
Westford University
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