Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Olaya Bizori

Olaya Bizori

Dubai,UAE

Summary

Passionate about luxury service, dedicated to delivering exceptional experiences to the needs of vip and high profile clients.

With a strong background in Michelin starred hospitality and premium aviation, i combine precision, discretion and cultural awareness to create memorable moments.

My commitment to excellence, paying attention to detail and anticipate needs allow me to provide a refined level of service in a effortless way.

Overview

7
7
years of professional experience

Work history

Flight attendant

Emirates Airlines
Dubai, UAE
10.2023 - Current
  • Adhered strictly to airline regulations and guidelines, ensuring compliance at all times during job performance.
  • Deliver world best class service personalized hospitality economy and business class passengers, consistently exceeding customer expectations.
  • Ensure safety and security compliance with international aviation standards though rigorous procedures, emergency training and proactive risk management.
  • Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
  • Collaborate with multicultural teams in paced environment, maintaining excellence and professionalism under pressure.

Head hostess

Enigma by Albert Adriá (Michelin starred)
Barcelona , Spain
09.2021 - 05.2023
  • Delivered a luxury dining experience by welcoming VIP guests and anticipating their needs with discretion and professionalism.
  • Managed reservations, seating strategies and hostess scheduling to maximize efficiency while Michelin starred service standards.
  • Led and train the host team to ensure hospitality and consistent guest satisfaction.
  • Coordinate with management and culinary teams to create tailored experiences for high-profile clientele.

Restaurant hostess

W hotels
Barcelona , Spain
11.2019 - 07.2021
  • Ensured smooth operation of front house duties for efficient service.
  • Supervised setting and clearing of tables, maintaining restaurant's high standards.
  • Updated daily specials board accurately, keeping customers informed about available options.
  • Facilitated customer inquiries, resulting in improved guest experience.
  • Utilised interpersonal skills in dealing with difficult situations, achieving satisfactory resolutions.

Sales assistant

Burberry
Barcelona, Spain
06.2018 - 09.2019
  • Provide personalized service to high-end and VIP clients Offering style advice and ensuring exceptional shopping experience in line with luxury brand standards.
  • Manage client relationships through CRM tools.
  • Work towards sales targets using key performance indicators (KPI) such as conversion rate, average transaction value and units per transaction

Education

High School Diploma - Arts

I.E.S Perez Galgos
Spain
09/2015 - 06/2017

Skills

  • Customer focused attitude
  • Proactive
  • Problem solving
  • High pressure decision making
  • Adaptable to work environment

Languages

Spanish
Native
English
Proficient (C2)
Arabic
Fluent

Timeline

Flight attendant

Emirates Airlines
10.2023 - Current

Head hostess

Enigma by Albert Adriá (Michelin starred)
09.2021 - 05.2023

Restaurant hostess

W hotels
11.2019 - 07.2021

Sales assistant

Burberry
06.2018 - 09.2019

High School Diploma - Arts

I.E.S Perez Galgos
09/2015 - 06/2017

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Olaya Bizori