Olena Varavina
Dubai
Summary
A dedicated professional with expertise in international customer support, known for delivering client-focused solutions and demonstrating perseverance during conflict and crisis. Strong skills in politeness, sociability, determination, and a non-conflict nature enhance cultural awareness and contribute to excellent listening, negotiation, and presentation abilities. Committed to leveraging these competencies to address customer needs effectively while pursuing opportunities for growth in a dynamic environment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
CABIN CREW
Emirates airlines
Dubai
2022.05 - 2023.06
- Enforcing safety
- Tackling emergencies
- Providing in-flight services
- Guaranteeing comfort and seamless assistance for customers
SALES ADVISOR & FASHION STYLIST
Katimo
Kyiv
2019.05 - 2022.03
- Establish and maintain strong long-term client relationships
- Acquire and apply high standards of product knowledge and selling skills to maximize all sales opportunities
ACCOUNT MANAGER
Must2Go
Kyiv
2018.01 - 2019.05
- Leading focal point for all B2B customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Business Development
- Reporting
OFFICE MANAGER
SD Capital
Kyiv
2017.05 - 2017.12
- Overseeing general office operation
- Greeting visitors, answering incoming phone calls
- Coordinating appointments and managing staff calendars and schedules
- Coordinating domestic and international travel
- Overseeing stocks of office supplies and equipment
- Producing reports, composing correspondence, and drafting new contracts
- Coordinate meetings, offline events
MICE DEPARTMENT ASSISTANT
BTL Travel Company
Kyiv
2016.07 - 2017.05
- Tourism Preparation of proposals, presentations, calculations, Project implementation
Education
Bachelor Faculty - Tourism
Kyiv National University of Trade and Economics
Kyiv, Ukraine 2013.09 - 2017.06
Skills
- International Customer Support
- Perseverance in times of conflict and crisis
- Politeness, sociability, determination and non-conflict nature are my strong points
- Excellent listening, negotiation and presentation abilities
- Experience delivering client-focused solutions to customer needs
- Cultural awareness
LANGUAGES
Ukrainian | Native
Beginner
English | Advanced
Beginner
Russian | Native
Beginner
Arabic | Elementary
Beginner
Timeline
CABIN CREW
Emirates airlines
2022.05 - 2023.06
SALES ADVISOR & FASHION STYLIST
Katimo
2019.05 - 2022.03
ACCOUNT MANAGER
Must2Go
2018.01 - 2019.05
OFFICE MANAGER
SD Capital
2017.05 - 2017.12
MICE DEPARTMENT ASSISTANT
BTL Travel Company
2016.07 - 2017.05
Bachelor Faculty - Tourism
Kyiv National University of Trade and Economics
2013.09 - 2017.06