Olesia Argunova
Travel Manager
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Certified Nail Technician
Beauty Salon “melnikova”
Moscow
11.2016 - 03.2021
- Communicated effectively with management concerning important customer issues.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Cleaned and sanitized tools and equipment before each client.
- Grew repeat client base through effective marketing and customer service.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Executed pedicures and manicures using professional quality products and tools.
- Followed proper safety and sanitation guidelines while performing nail services.
- Provided clients with advice and education on best nail care practices.
- Designed creative nail art designs and patterns.
- Collaborated with other members of salon staff to provide amazing client experience.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Administered polishes, creams and cuticle oils.
Travel Agent
“Galatravel31”
Belgorod
03.2020 - 05.2020
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Collaborated with colleagues to create and promote special travel packages.
- Conducted market research to investigate potential new travel destinations.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Created promotional materials to increase visibility and attract larger market share.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Helped customers with passport and visa applications.
Real Estate Agent
LLC "Real Estate Service"
Belgorod
08.2019 - 05.2020
- Negotiated, facilitated, and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Advertised client properties through websites, social media, and real estate guides.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Education
Economics
School #83
Ukraine . City Kharkiv 09.1998 - 05.2009
Skills
Sales proficiency
undefinedTimeline
Travel Agent
“Galatravel31”
03.2020 - 05.2020
Real Estate Agent
LLC "Real Estate Service"
08.2019 - 05.2020
Certified Nail Technician
Beauty Salon “melnikova”
11.2016 - 03.2021
Economics
School #83
09.1998 - 05.2009
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