Olesia Dudych
Personal Assistance
Dubai, Vida Residence
Summary
Dedicated PA with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Personal Assistant
SA-MA DWC LLC
DUBAI
2020.11 - Current
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Concierge
Bulgari Hotel Dubai
DUBAI
2019.10 - 2020.11
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
Hostess
Bulgari resort dubai
DUBAI
2018.10 - 2019.10
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assisted managers with quickly resolving service- and food-related issues.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Waitress
Melia Hotel Dubai
DUBAI
2018.04 - 2018.10
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Maste Degree - Hospitality
Lviv Institution of Economic And Tourism
Ukraine, Lviv 2009.09 - 2014.07
Skills
- Flexible and adjustable to the work environment Self-motivated and independent Good communication skills Built strong relation with the customer and team
English, Ukrainian, Russian
english - full proficiency
Ukrainian - native
russian - full proficiency
Timeline
Personal Assistant
SA-MA DWC LLC
2020.11 - Current
Concierge
Bulgari Hotel Dubai
2019.10 - 2020.11
Hostess
Bulgari resort dubai
2018.10 - 2019.10
Waitress
Melia Hotel Dubai
2018.04 - 2018.10
Maste Degree - Hospitality
Lviv Institution of Economic And Tourism
2009.09 - 2014.07