Olesja Kostenko
Dubai
Summary
Dedicated professional with a strong focus on customer service and motivational skills, adept at managing workloads efficiently while maintaining a high level of customer focus. Demonstrates exceptional teamwork and collaboration abilities, contributing to a cohesive work environment. Committed to leveraging these skills to enhance organisational success and drive customer satisfaction.
Overview
6
6
years of professional experience
Work history
Sales & Customer Specialist
Priormedical OÜ, Estonia
Tallinn , Estonia
07.2023 - 07.2025
- Optimised resource allocation for maximised operational efficiency.
- Led training sessions for staff skill improvement.
- Facilitated productive team meetings, fostering a collaborative work environment.
- Built and managed a portfolio of B2B clients in the beauty & aesthetics sector.
- Coordinated training events for cosmetologists and promoted company products.
- Actively participated in marketing campaigns to increase product visibility.
- Delivered excellent customer service, ensuring client satisfaction and loyalty.
Sales agent
Rilen OÜ, Estonia
Tallinn, Estonia
06.2024 - 05.2025
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Managed the complete cycle of property sales and rentals.
- Negotiated contracts to secure favorable terms for clients.
- Conducted market research and prepared tailored offers.
- Supported clients through every stage of the real estate transaction process.
- Attended industry conferences for networking and client acquisition.
- Established robust client relationships through effective communication and negotiation skills.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
Digital Marketing Specialist (Freelance)
Various Clients
Tallinn, Estonia
09.2023 - 01.2025
- Drove conversion rate optimisation through insightful end-to-end analysis of customer journey on our digital platforms.
- Facilitated lead generation for sales team through targeted digital campaigns.
- Designed marketing strategies for salons, wellness centers, and lifestyle brands.
- Created engaging content (photography, copywriting, social media posts).
- Launched paid ad campaigns that increased visibility and customer engagement.
- Consulted businesses on branding, positioning, and online promotion.
- Developed engaging content for social media platforms to increase brand visibility.
Business Setup Specialist
LKS Consult OÜ, Estonia
Tallinn, Estonia
11.2022 - 03.2023
- Increased client satisfaction by providing specialised support and advice.
- Assisted international clients with company registration and licensing.
- Drafted legal documentation and facilitated administrative and banking processes.
- Ensured compliance with local regulations while supporting business setup needs.
Floor Manager / Game Presenter
Studioworks OÜ, Estonia
Tallinn, Dubai
11.2019 - 09.2022
- Began as a Game Presenter, engaging international clients through interactive live games.
- Ensured adherence to company policies by all team members maintainin
- Assisted in stock take procedures, minimising discrepancies and errors.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Promoted to Floor Manager after demonstrating leadership and organizational skills.
- Supervised game presenters, monitored performance, and ensured smooth operations.
- Trained and mentored new employees, improving team efficiency and service standards.
- Maintained high levels of client satisfaction in a dynamic, high-pressure environment.
Education
High School Diploma -
Lasnamäe Secondary School (Lasnamäe Gümnaasium)
Tallinn/ Estonia /2006 - /2018
Bachelor of Business Administration -
Economic School of Tallinn (Tallinna Majanduskool) (Estonia,
Tallinn /2019 - /2022
Diploma - Marketing
Solidarity Power - Erasmus+
France 05/2022 - 05/2022
Diploma - Digital marketing spetsialist
Paprika Oü (Estonia, Higher education)
Tallinn 01/2023 - 09/2023
Skills
Customer Service
Motivational Skills
Workload Management
Customer Focus
Teamwork and Collaboration
Languages
Russian
Native
English
Upper intermediate
Estonian
Upper intermediate
Timeline
Sales agent
Rilen OÜ, Estonia
06.2024 - 05.2025
Digital Marketing Specialist (Freelance)
Various Clients
09.2023 - 01.2025
Sales & Customer Specialist
Priormedical OÜ, Estonia
07.2023 - 07.2025
Business Setup Specialist
LKS Consult OÜ, Estonia
11.2022 - 03.2023
Floor Manager / Game Presenter
Studioworks OÜ, Estonia
11.2019 - 09.2022
High School Diploma -
Lasnamäe Secondary School (Lasnamäe Gümnaasium)
/2006 - /2018
Bachelor of Business Administration -
Economic School of Tallinn (Tallinna Majanduskool) (Estonia,
/2019 - /2022
Diploma - Marketing
Solidarity Power - Erasmus+
05/2022 - 05/2022
Diploma - Digital marketing spetsialist
Paprika Oü (Estonia, Higher education)
01/2023 - 09/2023
Similar Profiles
Eerika KozikEerika Kozik
Raamatupidaja at CarCops OÜ/Mapon Estonia OÜRaamatupidaja at CarCops OÜ/Mapon Estonia OÜ
Elen PihoElen Piho
Accounts Receivable Specialist at Fujitsu Estonia OÜAccounts Receivable Specialist at Fujitsu Estonia OÜ
Aigar ValdmetsAigar Valdmets
Real Estate Agent at Serving Estonia OÜReal Estate Agent at Serving Estonia OÜ
Elhaj MohamedElhaj Mohamed
IT Support Engineer at Globalise internationalIT Support Engineer at Globalise international
Jayalakshmi GajendranJayalakshmi Gajendran
Submission/Resubmission Officer - Coding at Aster DM HealthcareSubmission/Resubmission Officer - Coding at Aster DM Healthcare