Olga Serjantu

• Deliver service excellence by creating memorable inflight experiences and exceed customer's expectations
• Paid attention to details while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Planning,ordering and preparing in-flight catering and a menu tailored to VIP's preference

Offered our VVIP clients a tailored and bespoke service to the highest standards, including cabin presentation, catering , cleaning of the A/C, guest experience in a caring and professional manner.

• Provide the best inflight experience, safety and security to the customers throughout their journey with Emirates from the boarding moments till leaving the aircraft at the final destination
• Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met
• Attended training in customer service, conflict resolution and safety procedures to remain updated with the new requirements
• Maintained firm yet positive attitude when dealing with distressed customers by calming fears and providing secure environment
• Reassured and comforted passengers during turbulent flights and unavoidable delays
• Properly communicated between the flight deck and cabin crew throughout the duty

• Moldcell is one of the Moldovan mobile operators providing telecommunication services on the national market. Being part of this great company gave me the opportunity to become self confident,work and grow quickly within the company and become multitasking
• Managed data processing and payments with meticulous attention to accuracy
• Analysis of departmental documents for appropriate distribution and filling, Contracts and requests archiving
• Maintained smooth operations of the team through effective procedures
• Data entry in the billing system, Services activation/deactivation
• Delivered an exceptional level of service to each customer

• Beauty products are one of the many products retailed through the market network
• Consulting - provide advice, styling tips and product knowledge
• Good customers handling and selling techniques
• Promote new products by relevant knowledge, Achieve targets