Oliver Jones
Onboarding Administrator
Dubai
Summary
Self-motivated onboarding administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Onboarding Administrator
Allsopp And Allsopp
10.2023 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed company schedule to coordinate calendar and arrange travel.
Retail Sales Assistant
Flannels
09.2022 - 06.2023
- At my time working at flannels I ...
- Promoted sales and special offers for discounts and merchandise options.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Received, processed and organised deliveries within tight deadlines.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Employed strategic sales and upselling techniques, providing in-depth product knowledge to increase sales.
Barista
Permanent Costa Coffee
07.2021 - 08.2022
- During my time at Costa I learned the key skills of running a coffee shop smoothly. This being that customers where greeted with a smile and that they're every need was met during they're time visiting the store.
- Hygiene was also a big responsibility working at costa as I was in charge of making customers hot and cold drinks and also handling the peroration of hot food. To do so I would regularly wash my hands, make sure all equipment I'm using was clean and always clean up after completing the task.
- customer service was another skill I used to my advantage as we as a store always had targets to meet. These targets would be such things as up selling a promotional drink or cake to the customer. I would do this by recommending the product to the customer and giving a personal insight of what I think of the product.
- Dealing with customers allergies was another key fact of my job and was aways taken very seriously. A few examples if this would be when a customer with a nut allergy would like to know what cakes where available that doesn't contain any nuts. In this instance I would read them through the allergen book and walk them through whether or not it was safe for the customer to consume and if not id help them find the perfect alternative.
Waiter
Rouken, Garden Centre
01.2021 - 07.2021
- During my time working as Wait staff I ...
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Greeted new customers, answered initial questions and took drink orders.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
Retail Sales Associate
The pen shop
08.2020 - 01.2021
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Resolved customer queries using active listening and problem-solving skills.
- Used open-ended questioning to understand customer needs and recommend appropriate products.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
Education
GCSEs -
St ninians high school
GlasgowSkills
Retail knowledge
Store opening and closing duties
Sales techniques
Customer service
Promotions
Cash management
Program Oversight
Customer Service
Project Coordination
Timesheet Processing
Office Administration
Travel Coordination
Staff Management
Certification
Preparing Food, Serving Food, Hospitality, Front of House, Waiting Tables, Food Hygiene,
Customer Services, Customer Care, Helping And Advising Customers, Customer Focused
Timeline
Onboarding Administrator
Allsopp And Allsopp
10.2023 - Current
Retail Sales Assistant
Flannels
09.2022 - 06.2023
Barista
Permanent Costa Coffee
07.2021 - 08.2022
Waiter
Rouken, Garden Centre
01.2021 - 07.2021
Retail Sales Associate
The pen shop
08.2020 - 01.2021
GCSEs -
St ninians high school