OLIVER NABUKENYA

Work History

Customer Service Cashier

Swift Food Investment Llc, Chickn'Cone Dubai

06.2022 - 07.2024

Ensured customer satisfaction through attentive and helpful interactions.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate
Checked in with servers to confirm preparedness before seating customers.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Restaurant Hostess

SOCIAL TOURIST RESTAURANT -UAE

02.2021 - 03.2022

Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Answered customer questions about hours, seating, and menu
Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Complied with food safety and food hygiene regulations to safeguard.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Personalized guest experiences to encourage return visits.
Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Ensured accurate transaction handling in POS terminal.
Answered phone calls to take orders, give information and document reservations.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Advised customers about special offerings and menu items to help drive sales.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Resolved inquiries and concerns through effective communication.

Service Crew

MCDONALD'S RESTAURANT- UAE

06.2018 - 07.2020

Enhanced customer satisfaction by providing efficient and friendly
Maintained a clean and organized work environment for improved customer experiences.
Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Assisted in training new crew members, ensuring they were well-equipped to provide quality
Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
Operated cash registers and POS systems, handling over $Amount in cash daily
Provided excellent customer service by greeting customers and meeting quality expectation
Kept food preparation area, equipment, and utensils clean and sanitized
Kept drawer balanced by accurately processing cash, credit and debit
Brewed coffee and tea and changed out drink station syrups.
Completed milkshakes and ice cream desserts for customers.
Promoted a safe dining experience by enforcing proper sanitization practices among team members.
Contributed to the achievement of sales targets through upselling food items when applicable.
Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Took orders, prepared meals, and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Cleaned and maintained all areas of restaurant to promote clean image.
Trained new team members on procedures, customer service, and sales techniques.
Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Collaborated with team members to complete orders.

Work History

Customer Service Cashier

Restaurant Hostess

Service Crew

Education

Diploma - Cosmetology

High School Diploma - Entrepreneurship

Skills

Achievements

Timeline

Overview

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