OLIVER NABUKENYA
Customer Service/Hostess /Cashier
Work History
Customer Service Cashier
Swift Food Investment Llc, Chickn'Cone Dubai
06.2022 - 07.2024
- Ensured customer satisfaction through attentive and helpful interactions.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate
- Checked in with servers to confirm preparedness before seating customers.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Hostess
SOCIAL TOURIST RESTAURANT -UAE
02.2021 - 03.2022
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Answered customer questions about hours, seating, and menu
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Complied with food safety and food hygiene regulations to safeguard.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Personalized guest experiences to encourage return visits.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Ensured accurate transaction handling in POS terminal.
- Answered phone calls to take orders, give information and document reservations.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved inquiries and concerns through effective communication.
Service Crew
MCDONALD'S RESTAURANT- UAE
06.2018 - 07.2020
- Enhanced customer satisfaction by providing efficient and friendly
- Maintained a clean and organized work environment for improved customer experiences.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Operated cash registers and POS systems, handling over $Amount in cash daily
- Provided excellent customer service by greeting customers and meeting quality expectation
- Kept food preparation area, equipment, and utensils clean and sanitized
- Kept drawer balanced by accurately processing cash, credit and debit
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Collaborated with team members to complete orders.
Education
Diploma - Cosmetology
02.2014
High School Diploma - Entrepreneurship
12.2010
Skills
Item promotion
Menu presentation
Guest relations management
Ordering procedures
Food preparation and safety
Interactive communication skills
Performance improvement
Impression management
Dining area maintenance
Group reservations management
Achievements
- Increased customer satisfaction consistently received positive feedback from customers resulting 20% Increase in repeat business Anda significant improvement in customer satisfaction rating.
- Consistently received positive feedback from the guests,resulting in a 25% Increase in repeat customers.
- Maintained a 95%customer satisfaction rate by providing attentive and personalized service.
Timeline
Customer Service Cashier - Swift Food Investment Llc, Chickn'Cone Dubai
06.2022 - 07.2024
Restaurant Hostess - SOCIAL TOURIST RESTAURANT -UAE
02.2021 - 03.2022
Service Crew - MCDONALD'S RESTAURANT- UAE
06.2018 - 07.2020
Tiner International School of Beauty - Diploma, Cosmetology
Talents College Mukono - High School Diploma, Entrepreneurship
Overview
4
4
4Year+ of experience in customer service field