Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Olivia Heckford

Olivia Heckford

Politics Graduate
Durham,Durham

Summary

I am a hardworking and passionate graduate with strong organizational skills eager to secure entry-level position in fast-paced, challenging environment. Ready to help team achieve company goals.


I'm a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Tour Guide

Durham Castle
Durham
07.2021 - Current
  • Present an engaging tour of a UNESCO world heritage sight to members of the general public. Memorize and presenting facts in an interesting manner.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.

Server Supervisor

West Courtyard Cafe
Durham
01.2020 - Current
  • Monitored food quality and expiration dates to ensure all food safety requirements were met.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Social Media Manager

Core Net Middle East
Dubai
01.2019 - 11.2021
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Tracked consumer engagement and drew conclusions about user data.
  • Increased customer engagement through social media.

Administrative Assistant

Dubai English Speaking College
Dubai
08.2019 - 09.2019
  • Developed and updated spreadsheets and databases to track, analyze and report on admissions data
  • Digitalized a 7 year backlog of records and organized these accordingly
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.

Education

Bachelor of Arts - Politics

Durham University
Durham
09.2019 - Current

A-Levels And GCSEs -

Dubai English Speaking College
Dubai
09.2012 - 07.2019

Skills

Team Building

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Accomplishments

Alongside my academic commitments I have participated in the following extra-circular activities:

  • University College Ball Committee Secretary (2021-2022)


During my tenure as Ball Secretary I have had to coordinate the administration for a ball that hosted 600 guests and help manage budget of over £30,000. This involved team management, the organization of ticket sales and the coordination of table seating plans.


The Committee is also planning to host the annual June Ball celebration that has a guestlist of over 1000 and a budget of £100,000.



  • University College Assistant Welfare Officer (2021-2022)

This role has seen me take on a pastoral role in college, allowing me to develop team working and communication skills.


I have plenty of experience in conflict management and problem solving thanks to this role.



  • Castle Charity Fashion Show Sponsorship Coordinator (2021)

I helped to contact and coordinate with designers in order to pull together a seven walk show to raise money for local charities.


This involved heavy networking and client relations skills.



  • Eco DU Publicity Officer (2020-2021)

I oversaw the development of a social media strategy aimed at boosting attendance and engagement with events run by the group.

Software

Office 360

Word Processing

SPSS

Excel

Timeline

Tour Guide

Durham Castle
07.2021 - Current

Server Supervisor

West Courtyard Cafe
01.2020 - Current

Bachelor of Arts - Politics

Durham University
09.2019 - Current

Administrative Assistant

Dubai English Speaking College
08.2019 - 09.2019

Social Media Manager

Core Net Middle East
01.2019 - 11.2021

A-Levels And GCSEs -

Dubai English Speaking College
09.2012 - 07.2019
Olivia HeckfordPolitics Graduate