MRS OLIVIA KOMAT

The duties and responsibilities of a Waiter/Waitress include welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.

ROLES AND RESPONSIBILITIES OF A WAITER

• greet customers politely as they enter the restaurant
• introduce self to customers
• show customers to their tables
• present menus to customers
• maintain an up-to-date working knowledge of the menu items and daily specials
• explain the menu items in terms of preparation, ingredients and presentation
• be aware of allergy information on menu items
• answer inquiries about food and beverage items on the menu
• offer food and wine suggestions
• inform customers of special items not listed on the menu
• take food and beverage orders accurately including any special requests
• check customer's identification to ensure they meet alcohol legal age requirements.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.