Olzhas Seksenbay
Dubai
Summary
Energetic and outgoing professional with 3 years experience in hospitality and customer service and dedication to positive guest relations. Passionate about securing new, challenging position. High-volume dining and cash-handling background.
Overview
8
8
years of professional experience
Work History
Supervisor
Banya Forrest
01.2024 - Current
- Supported management for the opening of the company Banya Forrest.
- Oversaw daily operations of the restaurant and reception.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Restaurant Waiter
Kempinski Mall of the Emirates, Salero restaurant
01.2023 - 01.2024
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed timing standards in food deliveries to minimise delays.
- Informed customers regarding ingredients used to address allergy and dietary issues.
Manager/Assistant of manager
Board game cafe & coffee Ludus
03.2021 - 04.2022
- Opening and closing operations
- Positive customer relationships, enhancing membership loyalty and driving client retention
- Developed loyal and highly satisfied customer base
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies
- Trained staff on best practices to achieve optimal productivity
- Managing a staff of 10 employees
Barista/cashier
Gastronomy "Esentai Gourmet"
01.2018 - 07.2018
- Consultation and service guests
- Used memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Built relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Full report to management on the various operations at the end of the shift
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Created speciality drinks according to exact customer requests and preferences
Bartender/cashier
Entertainment Center "Next Promenade"
02.2016 - 02.2017
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Education
Foundation degree - Marketing
University of International Business UIB
Kazakhstan 09.2017 - 05/2019
High School Diploma - International relationships
KIMEP
Kazakhstan 09.2014 - 06/2017
Skills
- Customer Relationship Management, negotiating, staff training, customer focus
- Personnel management
- Highly responsible and reliable
- Extensive hospitality background
- Fine dining experience
- Recommendation JWT Kazakhstan
- Ryzanenko Oksana (Head of Marketing and Licensed Products Department)
Languages
English
Fluent
Russian
Native
Timeline
Supervisor
Banya Forrest
01.2024 - Current
Restaurant Waiter
Kempinski Mall of the Emirates, Salero restaurant
01.2023 - 01.2024
Manager/Assistant of manager
Board game cafe & coffee Ludus
03.2021 - 04.2022
Barista/cashier
Gastronomy "Esentai Gourmet"
01.2018 - 07.2018
Foundation degree - Marketing
University of International Business UIB
09.2017 - 05/2019
Bartender/cashier
Entertainment Center "Next Promenade"
02.2016 - 02.2017
High School Diploma - International relationships
KIMEP
09.2014 - 06/2017
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