Omair Uddin Mohammed
Customer Service Administrator
Summary
Mid-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 5 year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Restaurant Manager
Marhaba Indian Restaurant
Middlesbrough, MDB
03.2022 - Current
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Prepared for and executed new menu implementations.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Customer Service / Admin
Theodor
Dubai, UAE
01.2021 - 12.2021
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Updated customer service database with new information, address changes and contact details.
- Coordinated product shipments with correct freight company.
- Immediately brought critical issues to customer service manager for resolution.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Zoho Books.
Retail Store Manager
Minutes Quick Services
Dubai, UAE
12.2017 - 12.2020
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Resolved customer service issues promptly.
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Customer Service Representative
Minutes Quick Services
Dubai, UAE
12.2016 - 12.2017
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Provided ongoing guest service.
- Provided primary customer support to internal and external customers.
Education
B.Sc - Computer Science
St. Mary's Degree & PG College
Hyderabad 07.2012 - 03.2015
MPC - Mathematics
Gowtham Junior College
Hyderabad 07.2010 - 02.2012
SSC - English
MIM High School
Hyderabad 01.2009 - 01.2010
Skills
Service standard compliance
Timeline
Restaurant Manager
Marhaba Indian Restaurant
03.2022 - Current
Customer Service / Admin
Theodor
01.2021 - 12.2021
Retail Store Manager
Minutes Quick Services
12.2017 - 12.2020
Customer Service Representative
Minutes Quick Services
12.2016 - 12.2017
B.Sc - Computer Science
St. Mary's Degree & PG College
07.2012 - 03.2015
MPC - Mathematics
Gowtham Junior College
07.2010 - 02.2012
SSC - English
MIM High School
01.2009 - 01.2010
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